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Information Technology Support Engineer
2 weeks ago
IT Support EngineerLocation-
MumbaiExperience-
5 to 7 yearsSalary Budget-
4.8 LPA to 6 LPA
Job Summary:An IT Support Engineer is responsible for managing and troubleshooting the IT infrastructure of an organization, providing technical assistance to staff or customers, and ensuring that all systems run efficiently. They work to resolve technical issues related to hardware, software, networking, and other IT services. The role requires both technical expertise and strong communication skills to assist end-users effectively.
Key Responsibilities:Technical Support: Provide end-user support for hardware, software, network, and systems-related issues via phone, email, or in-person.System Maintenance: Perform routine system checks, software updates, and patch management for the organization's IT infrastructure.Troubleshooting: Diagnose and resolve technical problems such as system crashes, software failures, network connectivity issues, and hardware malfunctions.User Setup & Configuration: Set up and configure new hardware and software for employees or customers, including operating systems, applications, and peripheral devices.Network Support: Assist with the setup and maintenance of networks, including routers, switches, firewalls, and VPNs. Monitor network performance and troubleshoot issues like connectivity or security breaches.Help Desk Management: Manage helpdesk tickets, ensuring that each issue is prioritized and resolved in a timely manner. Keep users informed of progress.Documentation: Maintain records of support issues, solutions, and updates. Create user guides and FAQs for frequently encountered issues.Backup & Recovery: Ensure that backup processes are in place, and assist in data recovery processes in case of data loss or system failure.Security: Implement and maintain security measures like antivirus programs, firewalls, and encryption protocols. Assist in monitoring and responding to security incidents.
Technical Skills:Hardware, Networking, Software, Security.
Soft Skills:Communication, Problem-Solving