Head COO/Business Management

About the Role: Responsible for managing and running the Risk Programs organization within I&P CIB Front Office COO group. This includes embedding the front-line supervision framework (voice, e-communications, supervisory platforms, and control documentation), and control execution (conduct risk, risk analytics, accountability regimes, cross border permissibility, and front-line compliance regulatory monitoring). The role would require the manager to be dynamic and independently manage & execute end-to-end delivery of key projects across the COO organization. The candidate will be expected to actively participate in global team discussions, hiring activities, projects/process enhancement plans and encourage creative thinking amongst the team.

Key Responsibilities: The individual will be responsible managing and maintaining performance of their team, including but not limited to functional end to end project management, risk and control framework reviews, capacity, key performance metrics, front to back process improvement plans, resiliency plans, I&P location footprint and quarterbacking critical projects/programs. The role would require direct engagement with senior leaders across CIB and partner with them to drive diverse, challenging, and strategic initiatives designed to adhere to Market Conduct and Supervision framework, Conduct and Compliance Framework, support on execution of Risk and Control self-assessments and other domains to support Risk and Control initiatives for the CIB front line businesses. The incumbent would also be instrumental in developing people, with coaching, mentorship and building a unifying vision across the organization.

Risk Programs Execution and Delivery with CIB Domain knowledge:

Ability to provide thought leadership, business knowledge and cross-functional expertise, with an innovative perspective on challenges and opportunity areas for across CIB Risk Programs

CIB domain & product knowledge – Banking and/or Markets

Ability to lead multiple high risk / impact global CIB projects seamlessly, i.e., able to navigate critical challenges, maximize capacity, and provide oversight and guidance on complex initiatives.

Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions.

Setting up processes, procedures and controls for teams and projects

Maintain good understanding of external trends impacting the function, guides others to consider implications and adapt.

Risk & Control Mindset:

Ensures key risk governance is monitored efficiently per policies and procedures.

Leads the analysis of monitoring / oversight data across functions; identifies trends and recommends opportunities to strengthen risk and compliance monitoring.

Ensures operational practices follow relevant risk standards, policies, and regulations to maintain an effective control environment; partners with stakeholders to escalate risks, respond to issues of non-compliance and supports the function in ensuring controls are maintained.

Collaborates with operational risk teams to log and monitor Issues and Corrective Actions when operational incidents are identified, implements, and leads changes in assessment processes, tools, or technologies to improve the accuracy and efficiency of risk assessment.

Executive Communication:

Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally.

Ability to deliver strategically important information to a range of audiences leveraging multiple communication methods, tools, and channels to effectively position business messages and strategic programs.

Ability to manage complex issues and deliverables into effective outcome-oriented conversations.

Change mindset and collaboration:

Leads & partners on change initiatives across the division in a seamless manner, collaborating with global stakeholders; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems.

Identify opportunities for increasing operational efficiencies, perform root cause analysis to propose ideas that improve front to back processing across businesses, leading cross-functional long-term strategic goals.

Partners with teams to operationalize regulatory adherence, implement process controls and solve for key issues/needs.

Assists in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources; Participate in projects requiring data cleanups, process improvement analysis and reporting.

Champions integration and partnership across the organization and can lead organization-wide efforts to enable collaboration and to celebrate successful partnerships.

Leads and partners with multiple senior stakeholders to execute transformational change initiatives that have an organization-wide impact and provides guidance on risk management and appropriate change interventions.

Enables the planning and implementation of change initiatives across the organization; measures the impact to the business to inform future change strategy.

Helps others navigate across functions and geographies to implement complex change initiatives.

Team & People Management, Leadership:

Closely lead and manage teams and provide leadership.

Develop and maintain productivity of the team - ensure strong focus on short- and long-term objectives, training, succession planning, career development, attrition management and managing career opportunities.

Performance management - conduct appraisals, complete action plans for people development, career development (mentoring, coaching, providing stretch assignments) and measuring their outcomes.

Ability to mentor talent for the future, including successors; able to hold others accountable for the career advancement of future leaders.

Manage training needs of the team along with ensuring completion of the mandatory targets.

Ensure Learning Initiatives, Adherence to discipline, punctuality, and compliance by the team.

Ability to develop and lead long-term, future-focused strategic plans to drive engagement and enhance the value of the relationship to all parties.

Foster inclusive environments across teams and functions

Qualifications & Skills Required:

Essential Qualifications

15+ years of business, product, Risk/ Control/ Compliance experience

CIB product experience (Banking and/or Markets)

MBA/CA/CFA equivalent advanced degree, or equivalent experience

Proven track record of delivery analysis and projects.

Risk Programs: Project or Program Management experience.

Excellent verbal and written communication skills, portray great levels of accountability and attention to detail.

Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy, and integrity

Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions to issues with partners or clients including escalations as needed.

Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result.

Preferred Skillsets:

Experience working with front line Risk and Control organizations – understanding of the Market Conduct framework, compliance framework and risk governance aligned to CIB businesses.

Experience identifying and driving process improvements in complex environments.

Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources. Experience with BI tools (ex. Alteryx, tableau is valued

Proven ability and experience in being able to look at the big picture across a risk program and implement successful strategy and solutions.

Ability to effectively multi-task and successfully work on several unrelated projects concurrently.

Location: Hyderabad