Training & Resourcing Lead-Retail Liabilities

3 weeks ago


mumbai, India IDFC FIRST Bank Full time

Role/ Job Title:  Training & Resourcing Lead - Retail Liabilities

Function/ Department:  Retail Liabilities

Job Purpose:

Incumbent will be responsible for building and enhancing the capabilities of our front-end employees in retail banking, who are instrumental in driving the growth of our liabilities book. Incumbent will work closely with the business and other stakeholders to develop and implement a holistic capability roadmap that aligns with our strategic vision of delivering a differentiated customer experience and engagement through our channel.

  Roles & Responsibilities:

Developing career paths and progression opportunities for front-end job families in retail liabilities, and providing clear guidance on how to grow and advance within the channel. Identifying best practices, success stories, and knowledge gaps across the channel, and designing and executing initiatives to share, learn, and improve. Designing and implementing training programs for new hires, existing employees, and potential candidates, covering topics such as industry trends, product knowledge, sales techniques, and regulatory requirements Ensuring continuous learning opportunities are available to employees through various modes and platforms, such as e-learning, webinars, podcasts, etc. Designing and executing employee engagement initiatives to create a positive work culture and enhance employee morale. Play advisory role for front end hiring for all retail liabilities channels by ensuring quality hiring with value & branding, talent pool sourcing, screening, assessment & onboarding process with HR talent acquisition team. Find and implement innovative ways, initiatives, tools and technologies to simplify processes, automate tasks, and enhance efficiency without affecting customer experience.

Education Qualification: 

Graduation: Bachelor in Management
Post Graduation: PGDM / MBA

Experience:  10 to 18 years of relevant experience 


  • Compliance Advisory

    4 days ago


    Mumbai, India Skillventory Full time

    **Compliance Advisory - Retail Liabilities**: - From 6 to 10 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** 1. Demonstrate good compliance risk awareness across different business - segments. - 2. Keep abreast of regulatory developments or other matters affecting the - business activities, systems and...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive - Retail Liabilities Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5....


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive-Retail Liabilities CCU **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT...


  • navi mumbai, India IDFC FIRST Bank Full time

    Job Title:  Business Analyst-Retail Liabilities Function/Department:  Information Technology  Job Purpose: The role entails the responsibility of handling/driving end-to-end Projects & making it live as part of Pricing Projects Team. Roles & Responsibilities: Understanding the requirement from business stakeholders. Creating BRDs...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    Job Title:  Business Analyst-Retail Liabilities Function/Department:  Information Technology  Job Purpose: The role entails the responsibility of handling/driving end-to-end Projects & making it live as part of Pricing Projects Team. Roles & Responsibilities: Understanding the requirement from business stakeholders. Creating BRDs and user...


  • mumbai, India Honasa Consumer Ltd. Full time

    Key Responsibilities: Design and execute orientation programs for retail. Identify training needs design specific training modules and plan the implementation. Conduct onboarding training sessions for new hires. Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them. Identifying areas of improvement in...


  • Mumbai, India Honasa Consumer Ltd. Full time

    Key Responsibilities:Design and execute orientation programs for retail.Identify training needs design specific training modules and plan the implementation.Conduct onboarding training sessions for new hires.Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.Identifying areas of improvement in terms...


  • Mumbai, India Honasa Consumer Ltd. Full time

    Key Responsibilities:Design and execute orientation programs for retail.Identify training needs design specific training modules and plan the implementation.Conduct onboarding training sessions for new hires.Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.Identifying areas of improvement in terms...

  • West Head

    4 weeks ago


    Mumbai, India DBS Bank Full time

    West Head - Institutional Liabilities (IL)-(WD55823) Job Objective  To grow the liabilities portfolio (transacting accounts, term deposits and structured CMS and digital banking products) through new client acquisition, Portfolio deepening and cross sell across GTS, Fx and CBG products in the Region. Segment focus based on revenue pools available in...


  • Mumbai, India TopGear Consultants Full time

    _**Opening with a leading Insurance Client**_ Role: Liability Underwriting Location: Mumbai - **Key Responsibilities**:_ - Examining insurance proposals. - Collecting background information and assessments of risk. - Analysing statistical data using specialist computer programmes. - Writing quotes and negotiating the terms with brokers and clients. -...


  • Mumbai, Maharashtra, India iimjobs Full time

    In-depth understanding of financial software solutions and technology trends in banking. Strong demonstrable leadership qualities to manage large teams. Thorough understanding of banking business processes. Ability to decipher guidelines in the regulatory framework. Strong negotiation and communication skills. Firm decision making ability in highstress...


  • Mumbai, India Skillventory Full time

    **BA Tester with a leading Bank**: - From 2 to 5 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** **Job Description Summary** **Job Title** Assistant Manager **Job Overview** Business Analyst - Change Managementand Project of Core Banking (Retail Liabilities) **Number of...


  • Mumbai, India Honasa Consumer Ltd. Full time

    Key Responsibilities:- Design and execute orientation programs for retail.- Identify training needs design specific training modules and plan the implementation.- Conduct onboarding training sessions for new hires.- Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.- Identifying areas of improvement...

  • AI Tech Lead

    3 weeks ago


    Mumbai, India Believe Resourcing Full time

    Our ClientA global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.PackageUp to 25 Lakh per annumWorking hours:10am - 7pm IST (The perfect candidate needs to be flexible around these hours)BenefitsDress: Wear anything you like to the...

  • Reliance Retail

    4 weeks ago


    Navi Mumbai, India Reliance Retail Full time

    Assistant Manager - Search Engine MarketingRoles & responsibilities:- Assist the Manager/Lead SEM in developing and implementing strategic SEM (Search Engine Marketing) campaigns to drive targeted traffic and conversions for the ecommerce grocery retail platform.- Support in managing SEM campaigns across various channels, including keyword research, ad copy...


  • Mumbai, India Axis Bank Full time

    CBG:Geography Cross-sell and Portfolio Manager - MEG 10 - 13 Years 1 Opening Mumbai Role description Geography Liability Portfolio Manager – Medium Enterprises Group   About Commercial Banking Coverage Group The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs. to Rs...

  • Exec Director

    4 weeks ago


    Mumbai, India Standard Chartered Bank Full time

    Role Responsibilities Strategy The liabilities team lead is responsible for managing the implementation of the Liabilities strategy in the respective Zone. Responsible to originate and build Liabilities business for the allotted region. The target companies should be large corporates from Local Corporates, Middle Market, eCommerce and from MNCs...

  • Lead - Consolidation

    4 weeks ago


    Navi Mumbai, India Reliance Retail Full time

    Location:RCP, Ghansoli, Navi MumbaiExp- 5 to 10 YearsEducational Qualification:Chartered AccountantPurpose of the RoleLead will be accountable for amalgamating assets, liabilities, and other financial components to illustrate the overall financial status of the entire business organization, encompassing the financial positions of all its holding and...


  • Mumbai, India Skill Ventory Full time

    Roles and ResponsibilitiesJob Description SummaryJob TitleAssistant ManagerJob OverviewBusiness Analyst - Change Managementand Project of Core Banking (Retail Liabilities)Number of Position2ExperienceMinimum 3 to 5 years in banking & IT sectorResponsibilities and DutiesBRD understanding and discussion with business stakeholdersFSD level technical and...

  • Retail Trainer

    4 weeks ago


    Mumbai, India The Souled Store Full time

    What do we do?At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...