JR172046 AWS Connect
1 week ago
Description :Design, develop, and deploy contact center solutions using Amazon Connect and AWS ecosystem. Build and maintain IVR flows, Lambda integrations, Lex bots, and Contact Flows. Integrate Amazon Connect with third-party systems such as CRMs, ticketing tools, and analytics platforms. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Optimize performance, reliability, and scalability of contact center applications. Provide support for Genesys Engage and Genesys Cloud environments as needed. Document technical designs, configurations, and best practices. Preferred skills: 6+ years of experience in Contact Center technologies. Proven expertise in Amazon Connect, including Contact Flows, Lambda, Lex, and S3. Strong understanding of AWS services such as Lambda, DynamoDB, S3, CloudWatch, API Gateway, and IAM. Working knowledge of Genesys Engage and Genesys Cloud CX. Experience with REST APIs, JSON, and serverless architectures. Proficiency in scripting or programming languages like Python, Node.js, or JavaScript. Excellent problem-solving and communication skills. QUALIFICATION Good to have: AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect). Experience with CI/CD pipelines and DevOps tools. Familiarity with Agile/Scrum methodologies. Exposure to analytics and reporting tools for contact center metrics. SKILLS AND COMPETENCIES Good Analytical and problem-solving skills Good knowledge of Genesys Cloud framework, Genesys Cloud Architect, Genesys Cloud agent profile configuration. Good Knowledge in Genesys cloud reporting and Dynamic views. Good knowledge in AWS Cloud and Lex Bot development. Willing to work in any shifts. Excellent communication skills and experience in working with US clients directly THE CARELON PROMISE Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time
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