Senior/ Lead Engineer-IP/PTN

2 months ago


delhi, India Tejas Networks Full time
Responsibilities
Interact with Tejas Level-1 Support and field Engg.(Level-2 support ) for providing assistance on reported issue.
Debug/analyze and if required try to reproduce field issue in Tejas lab with customer database and interact with Product Verification (PV)/ Research and Development (R&D) team to analyze the issue further.
Track the Field Bugs/Enhancements with PLM (Product Line Managers)
Provide mentoring and specific knowledge transfer to other members of the TAC team
Raise/follow up the issue with design following sufficient debugging/analysis of the issue as required
Document the troubleshooting steps and provide regular training to field teams
Provides guidance and promotes teamwork.
Prioritizes own work in line with the team objectives
Ensure that response and resolution time lines are met for field issues, as per committed SLA to customer
Involving in field scenario test cases with PV team
Experience / Skill Required
Around 9-13 years of experience with BE/B.Tech/M.Tech Degree (ECE/IT/CSE/Communication System/ Comm.& networks/ Telecom Sys.)
Deep working knowledge of Layer2/ Layer3 standards protocols & technologies (.1q, QinQ, xSTP, ERPS, SATOP/CEM, MPLS-TP, OSPF, BGP, VRRP, RSVP, IP-MPLS, DHCP, QoS, IGMP, VRF, ACL etc.)
Experience in handling and troubleshooting issues found in IP and Packet transport networks(PTN). Strong communication and customer handling skills.
Ability to debug/analyze/categorize and troubleshoot telco issues efficiently and effectively.
Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
Passion for achieving excellence in process, product quality and reliability
Must have Linux Knowledge
Knowledge in Optical (SDH/SONET), DWDM/OTN,GPON, NMS/EMS be an added advantage.

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