Video KYC Specialist

4 weeks ago

Delhi, India Pay10global Full time

Job Title: Video KYC Specialist

Company: Pay10 Services Private Limited

Location: Delhi Experience: 0-3 years

Industry: Fintech

About Pay10: Pay10 is a fintech company building the future of payments by making alternate payment channels and open finance a global reality.

Regulated by the Reserve Bank of India (RBI), we currently hold:

  • PA-PG (Payment Aggregator Payment Gateway)
  • PA-CB (Payment Aggregator Cross Border)
  • PPI (Prepaid Payment Instrument) in-principal approval

Our vision is to build a seamless, secure, and compliant payment ecosystem that empowers both merchants and consumers to do business and transact confidently across borders, across currencies, across platforms. Our mission is for Pay10 to be the trusted bridge between merchants and consumers in the new age of money movement.

Job Purpose: To conduct customer identity verification through secure video calls in compliance with regulatory guidelines, ensuring accuracy, integrity, and a seamless onboarding experience.

Key Responsibilities:

  • Conduct live video KYC sessions with customers as per RBI or applicable regulatory norms.
  • Verify customer details against submitted documents (PAN, Aadhaar, ID proofs, etc.).
  • Perform face-matching and liveness checks to confirm authenticity.
  • Ensure proper recording, documentation, and secure storage of KYC sessions.
  • Flag and report any suspicious activity or potential fraud cases to the compliance team.


• Maintain high levels of professionalism, data confidentiality, and customer service during interactions.


• Stay updated with regulatory changes and internal compliance policies related to KYC.


• Coordinate with compliance, operations, and technology teams to resolve KYCrelated issues

Skills & Competencies:


• Good communication skills (verbal and written).


• Strong attention to detail and ability to detect discrepancies.


• Basic knowledge of regulatory guidelines (RBI, SEBI, AML, CFT norms).


• Customer handling and problem-solving skills.


• Tech-savvy, with familiarity in video conferencing tools and KYC software.


• Ability to work in shifts, if required

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