Technical Writer

1 day ago

Mumbai, India WorkGeek Services Full time

We are looking for a detail-oriented Technical Writer for a Fintech client in Mumbai who will be responsible for creating, curating, and maintaining high-quality technical documentation for their products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.



About the Role


We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides.


Responsibilities


  • Create and maintain detailed technical documentation including:
  • API guides (Swagger/OpenAPI)
  • Product manuals
  • Integration documents
  • Deployment & configuration guides
  • Architecture diagrams and functional flows.
  • Collaborate with engineering and product teams to understand features, flows, and business logic
  • Coordinate with SMEs (developers, QA, infra) to extract technical insights
  • Own version control of documents for each release or sprint
  • Maintain documentation repository (e.g., Confluence, GitHub, Notion)
  • Ensure all customer-facing documents are reviewed and approved before release
  • Translate engineering JIRA tickets and release notes into readable, structured release documentation
  • Align documentation structure with ISO/Infosec and compliance audit requirements
  • Proofread and review documents for grammar, formatting, and consistency
  • Create templates and documentation standards to be followed across team.


Qualifications

  • Bachelor’s degree in English, Technical Communication, Engineering, or related field


Required Skills

  • 3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI
  • Strong command of English language (grammar, structure, clarity)
  • Experience in creating API documentation (Swagger/OpenAPI/Postman)
  • Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.
  • Basic understanding of software development life cycle (SDLC) and Agile
  • Ability to read/understand code snippets and translate technical details clearly
  • Ability to handle multiple priorities
  • Familiarity with versioning tools (Git), JIRA, and RESTful APIs


Preferred Skills

  • Experience in documenting cloud-based SaaS systems
  • Exposure to fintech/banking APIs and workflows
  • Knowledge of JSON, YAML, and Postman collections
  • Working knowledge of video-based documentation or walkthroughs


Pay range and compensation package


Budget - 10 lpa


Please note that this is work from office role - 5 days a week



Equal Opportunity Statement



We are committed to diversity and inclusivity.

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