▷ (3 Days Left) Service Desk Executive - Field Service Operations
2 weeks ago
Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.
The key aspects of the role :
- The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests.- This role begins with receiving customer service requests, logging them accurately, and promptly allocating job cards to the appropriate FSE based on priority, location, and availability.- The Service Desk Executive monitors the progress of each job, keeps the customer informed of updates, and ensures timely closure of job cards upon successful resolution.- Additionally, this role involves gathering customer feedback post-service to assess satisfaction levels and identify areas for improvement.- Effective communication, organization, and a customer-first mindset are essential in maintaining a seamless and high-quality service experience.
The person for the role
- The ideal candidate for the Service Desk Executive role should have around 2 to 3 years of experience in customer service or service operations, preferably with experience in managing field service requests in a technical or engineering environment.- Excellent organizational and multitasking skills are essential, as the role requires tracking multiple job cards and coordinating effectively with field service engineers.- Strong communication skills, both verbal and written, are necessary to maintain clear and professional interactions with customers and team members.- A problem-solving mindset and the ability to remain calm under pressure are critical for handling urgent requests and ensuring timely resolution.- Familiarity with service management software will be an advantage and a customer-focused approach are highly desirable to ensure efficiency and satisfaction in service delivery.
Some of the key deliverables for the role :
- Average Response Time to Service Requests: Time taken to log and assign service requests after receipt.- Job Card Turnaround Time: Time taken from job card creation to job closure.- Job Allocation Accuracy: Percentage of job cards accurately allocated to the correct FSE based on skills and location.- Customer Feedback Score: Average satisfaction rating from customer feedback post-service.- Service Request Resolution Rate: Percentage of job cards closed within the designated SLA timeframe.
CTC for this role :
- Range of INR 30 K +/- per month gross, based on the experience band.
A great learning opportunity for people in their early career looking to build their expertise in the customer service function
Sounds like a fit? Please apply.
-
Service desk executive
2 weeks ago
Chennai, India A Leading Distributor Of Global Brands In Medical Devices Space Full timeThe Company :Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.The key aspects of the role :The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests.This role begins...
-
Service Desk Executive
2 weeks ago
Chennai, India A leading distributor of global brands in Medical devices space Full timeThe Company :Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.The key aspects of the role :The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests.This role begins...
-
Service Desk Executive
2 weeks ago
Chennai, India A leading distributor of global brands in Medical devices space Full timeThe Company :Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.The key aspects of the role :The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This role begins...
-
Service Desk Executive
2 weeks ago
Chennai, India A leading distributor of global brands in Medical devices space Full time € 30,000The Company : Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa. The key aspects of the role : The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This...
-
Service Desk Executive
2 weeks ago
Chennai, India A leading distributor of global brands in Medical devices space Full timeThe Company :Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.The key aspects of the role :The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This role begins...
-
Service Desk Executive
2 weeks ago
Chennai, India A leading distributor of global brands in Medical devices space Full timeThe Company : Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa. The key aspects of the role : The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This role...
-
Service Desk Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob Title: Service Desk Operations ManagerJob Description: We are seeking a highly skilled Service Desk Operations Manager to join our team at @ Six Sigma. As a key member of our IT department, you will be responsible for providing exceptional support to our customers. Your primary focus will be on managing the service desk, ensuring timely and efficient...
-
chennai, India A leading distributor of global brands in Medical devices space Full timeThe Company :Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.The key aspects of the role :The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This role begins...
-
Opening for IT Service Desk
6 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Service desk agent
1 month ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 4 – 7 Years Location: Bangalore/chennai Must Have: • To manage the Service Desk team according to...
-
Service Desk Agent
4 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 4 – 7 YearsLocation: Bangalore/chennaiMust Have:•To manage the Service Desk team according to TCS policies...
-
Service Desk Expert
3 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeJob Title: Service Desk ExpertAbout the Role:The Service Desk Expert is a key member of our team, responsible for providing technical support to our clients. The ideal candidate will have a strong background in IT service desk operations and excellent communication skills.Key Responsibilities:Provide technical support to clients via phone, email, and...
-
Service Desk Associate
6 months ago
Chennai, Tamil Nadu, India Bangalore Strategic Solution Full timePosition: Technical Support/Service Desk Agent - Level 1 Location: Chennai Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...
-
Service Desk Agent
4 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 4 – 7 YearsLocation: Bangalore/chennaiMust Have:• To manage the Service Desk team according to TCS policies...
-
It service desk
3 weeks ago
Chennai, India HTC Global Services Full timeHTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...
-
IT Service Desk
2 weeks ago
chennai, India HTC Global Services Full timeHTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...
-
IT Service Desk
4 weeks ago
Chennai, India HTC Global Services Full timeHTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...
-
Service Desk Agent
2 months ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 4 – 7 YearsLocation: Bangalore/chennaiMust Have:• To manage the Service Desk team according to TCS policies...
-
Service Desk Agent
2 months ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 4 – 7 Years Location: Bangalore/chennai Must Have: • To manage the Service Desk team according to...
-
Service Desk Agent
2 months ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 4 – 7 YearsLocation: Bangalore/chennaiMust Have:• To manage the Service Desk team according to TCS policies...
