Product Support Representative II

4 hours ago

Pune, India UKG Full time

About the Role:
As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

Growth and Development Opportunities:
At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.

Primary/Essential Duties and Key Responsibilities:
Serve as the first point of contact for our customers, providing support via inbound phone.
Expand your knowledge of product offerings, support policies, and delivery methods.
Provide empathetic customer service to ensure customer satisfaction.
Foster strong relationships with internal partners and communicate effectively across all organizational levels.
Utilize your problem-solving skills to resolve complex customer queries.
Thrive in a fast-paced, high-volume environment with precision and accuracy.
Efficiently leverage various technologies and multiple screens.
Participate in internal and external training sessions as required.

Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
1-3 years of customer service experience.
Experience with US Payroll/Time and Labor/HR is advantageous.
Demonstrated technical troubleshooting skills.
Ability to set and manage customer expectations effectively.
Strong collaboration and time management skills.
Experience handling sensitive situations professionally and thoroughly.
Highly motivated and team-oriented.
Open to working in Eastern time zones.

Education, Certification and Additional Qualifications:
Bachelors degree required: BCom, BA, BSc.
Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
Inbound phone support experience
FPC or CPP Certification in the Payroll/HR industry is a plus.
Knowledge of SQL is a plus

  • Product Support Representative Ii

    2 weeks ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU015185 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready...

  • Product Support Representative Ii

    2 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical...

  • Product Support Representative II

    2 weeks ago

    Pune, Maharashtra, India UKG Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    About the Role:As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a...

  • Product Support Representative II

    1 week ago

    Pune, Maharashtra, India UKG Full time US$ 80,000 - US$ 1,20,000 per year

    About the Role:As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing end-user support for UKGs Pro Workforce Management solution requiring keen problem-solving abilities and a...

  • Product Support Representative Ii

    2 days ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative II

    2 weeks ago

    Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with...

  • Product Support Representative II

    2 weeks ago

    Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with...

  • Product Support Representative Ii

    1 week ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% **IntelliMatch Support : 1 to 4 years : Morning & Afternoon Shifts : Pune** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of...

  • Product Support Representative Ii

    7 days ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Product Owner Ii

    5 days ago

    Pune, India Mouser Electronics Full time

    **Job Title -Product Owner II** The Product Owner works with and establishes solid relationships with their agile software development team, Internet Business Managers/Directors, Business Managers, and Mouser Executives. For all assigned projects and assignments, Product Owners will analyze stakeholder requirements, contribute to functional design, document...