Service Owner

3 weeks ago


delhi, India TalentHawk Full time
Our client are seeking a skilled Endpoint Management Specialist to oversee global Endpoint Management services covering Windows Endpoints, Mobile devices, performance monitoring, and Software delivery and packaging. In this role, you will be responsible for delivering high-quality IT services while ensuring alignment with company policies, standards, and ITSM processes.
Scope:
Global Endpoint Management services
Windows Endpoints, Mobile devices, performance monitoring, Software delivery, and packaging
Duties and Responsibilities:
Prepare and maintain Service roadmap
Control and oversee all Service Improvement initiatives
Ensure governance over service suppliers to ensure quality operations
Resolve High severity incidents promptly
Ensure Service compliance with company policies and standards
Engage with stakeholders to understand their needs and provide business-oriented services
Consider user experience in building or improving services
Understand and influence service architecture design
Control service costs to support budget planning
Align service with company strategy
Key Relationships:
IT Operations and Support organization (IOS)
Regional IT teams
Business relationship managers
SIAM, Legal, Financial controlling, Procurement, Sourcing, and Governance teams
Outsourcing partners and strategic vendors
Education and Training:
Microsoft certifications or practical knowledge of Microsoft InTune, Configuration Manager, Windows Autopilot
ITIL certified (V3 or V4) foundation at minimum
Project Management Certification would be an advantage
BSc in IT or equivalent would be an advantage
Work Experience:
5+ years of experience in IT Service Management, preferably with Microsoft InTune, Configuration Manager, Windows Autopilot, Imaging services
5+ years of technical expertise with Microsoft InTune, Configuration Manager, Windows Autopilot, Imaging services
Previous experience working in global organizations and overseeing outsourcing IT delivery suppliers
Other Requirements:
Excellent verbal and written communication skills
Ability to accomplish results through effective controls and monitoring processes
Strong interpersonal skills to partner effectively with senior management and associates
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong attention to detail and organizational skills
Experience working in a highly matrixed, global organization
Ability to work with cross-functional teams and engage in direct conversations across the organization
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