Service Owner
2 months ago
**Overview**:
**WELCOME TO SITA**
Ready to redefine air travel? The journey starts here, with you at SITA.
**ABOUT THE ROLE & TEAM**:
The SGS Infrastructure Service Owner plays a vital role in advancing SITA's cloud strategy, focusing on the design, operation, and continuous enhancement of private and public cloud solutions services as well as airport infrastructure. This role involves developing and implementing service designs that align with organizational objectives and adhere to best practices and drive continuous improvement.
The role holder is responsible for identifying technologies and service architectures that meet the business and product organization needs in terms of customer functionality, coverage, quality, operability, sustainability, and cost-effectiveness. Additionally, the role involves managing the entire service lifecycle, from conception through retirement, ensuring alignment with corporate objectives.
The role holder will also collaborate with other Service Owners, Product team, Software Engineering teams, Operation teams, EISO, Tools teams and the SITA Infrastructure & Cloud Engineering team to enhance service offerings. This position requires a strategic vision, operational excellence, and effective collaboration in a multicultural environment, fostering innovation and improvement across the organization with a focus on DevOps, Infrastructure as code (IaC), ITIL practices and comprehensive service lifecycle oversight.
**WHAT YOU WILL DO**:
- Translate market, product, and operational requirements into a pipeline of projects, designing the service support technology choices, service design and development aligned to the technical architecture to enable delivery of business needs in terms of Customer functionality, coverage, quality of service, operability, sustainability, and cost-effectiveness. Define support models for infrastructure services, including SOM, ORD, handover document requirements, etc.
- Facilitate strategic partnerships and collaborative efforts with other Service Owners, Software Engineering teams, Operation teams, EISO, and the SITA Infrastructure & Cloud Engineering team. Actively engaging in cross-functional projects and initiatives to enhance and expand service offerings, leveraging collective expertise and insights to drive innovation and improve service quality and efficiency across the organization.
- Manage the infrastructure service & monitoring technology lifecycle and planning, anticipating technology obsolescence, managing scalability of service architecture, and ensuring right sizing and planning of infrastructure to support activity at the best cost and performance.
- Coordinate activities at Senior Management level within all SITA entities impacted by the introduction of new services and technologies in compliance with the SITA service model: e.g., Delivery & Implementation, Global Operations, Pre-Sales and Project Management, Finance & Billing, etc.
- Shape and drive 3rd level technical support model to Pre-sales teams to support the design of complex customer solutions, requiring adaptation or validation of non-standard features or performance requirements.
- Shape and drive 3rd level technical support model to Operations to ensure swift resolution of customer faults/outages caused by technology or design issues requiring bug fixing, Engineering level interactions with technology vendors, and possibly complex re-design.
- Ensure the Technical Organisation remains at the leading edge in its fields of IT & Communications services and technologies for the Air Transport Industry, SITA corporate infrastructure and ensuring SITA business units remain technically competitive.
- Lead and drive change and continuous improvement throughout the organisation, adapting its structure, size, skills, know-how and cost to deliver long term strategic goals of Technical Development and the 3-year business plan aligned to the SGS Operations 3-year plan.
- Participate as a member of SITA's architecture governance committee in defining and approval of SITA's Technology Standards.
- Create and maintain the managed infrastructure services catalogue and ensure proper engagement with the other service owners and operations teams.
- Provide operational support groups with guidance, oversight, and assistance to enhance their upskilling and development, ensuring alignment with SITA technology standards.
- Manage and track cost structure of technical and service infrastructure operations to deliver business unit revenue and profitability targets.
- Work across the organization to ensure right level of performance and establish consistent global practices for continual improvement.
- Maintain strong technology and market awareness by developing business relationships with technology partners, identify new technology or services opportunities and share them with the Product organizations.
- Maintains active involvement within the ATI market to maintain awareness of its functi
We have other current jobs related to this field that you can find below
-
Product Owner
4 weeks ago
delhi, India TekWissen India Full timePosition Name: Product OwnerLocation: Chennai, IndiaExperience: 5+ YearsNotice Period: Immediate to 15 days joinersPosition Description:The Product Owner will serve as the front line between the C360 business team, the IT development teams, and the internal business consumers of the C360 Consent Data Product deliverables, Consent Services, and the CLIMES...
-
Product Owner
2 months ago
delhi, India World Wide Technology Full timeThe TVM Product Owner is responsible for partnering with functional leaders from across the organization to build new identity solutions with an approach that emphasizes speed, value creation, and innovation. As part of this continuous value creation loop, we are looking for an individual that can be the voice of the customer, analyzing and translating...
-
Product Owner
4 weeks ago
Delhi, India World Wide Technology Full timeThe TVM Product Owner is responsible for partnering with functional leaders from across the organization to build new identity solutions with an approach that emphasizes speed, value creation, and innovation. As part of this continuous value creation loop, we are looking for an individual that can be the voice of the customer, analyzing and translating...
-
Product Owner
2 months ago
Delhi, India Barclays Full timeJob Title: Product Owner Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which...
-
Product Owner
5 days ago
Delhi, Delhi, India Barclays Full timeJob Title: Product OwnerLocation: NoidaAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are...
-
Product Owner
3 weeks ago
Delhi, India System Soft Technologies Full timeTitle: Product OwnerBangalore, India (onsite 2-3 days per week)REQUIRED SKILLSLooking for a solid Product Owner (not Product Manager) with experience in back-end technologies.Understands application behavior(s) on the back-end.Prior Banking / Financial Services experience.Exposure to FI Lending / Loans / PaymentsGreat communication skills!
-
Product Owner
1 month ago
Delhi, India System Soft Technologies Full timeTitle: Product OwnerBangalore, India (onsite 2-3 days per week)REQUIRED SKILLSLooking for a solid Product Owner (not Product Manager) with experience in back-end technologies.Understands application behavior(s) on the back-end.Prior Banking / Financial Services experience.Exposure to FI Lending / Loans / PaymentsGreat communication skills!
-
Product Owner
2 months ago
delhi, India Virtusa Full timeProduct Owner - CREQ186598 Description Bachelors degree would be preferred with 4+ years experience of proven project management experience, with an emphasis on leading cross-functional projects and success in Delivery.Experience working as a Product owner having experience in leading multiple initiatives simultaneously.Working experience required in...
-
Product Owner
3 weeks ago
delhi, India Virtusa Full timeProduct Owner - CREQ186598 Description Bachelors degree would be preferred with 4+ years experience of proven project management experience, with an emphasis on leading cross-functional projects and success in Delivery.Experience working as a Product owner having experience in leading multiple initiatives simultaneously.Working experience required in...
-
Product Owner
5 days ago
Delhi, Delhi, India Virtusa Full timeProduct Owner - CREQ186598 Description Bachelors degree would be preferred with 4+ years experience of proven project management experience, with an emphasis on leading cross-functional projects and success in Delivery.Experience working as a Product owner having experience in leading multiple initiatives simultaneously.Working experience required in...
-
Franchise Owner with Investment
3 weeks ago
delhi, India PHIXMAN Technologies Pvt.Ltd Full timePosition: Franchise OwnerInvestment Required: INR 50 LakhsLocation: Delhi NCRMonthly Returns: Guaranteed from INR 80,000 - 1.5 Lakhs & Above.About Phixman Technologies Pvt. Ltd.:Phixman Technologies Pvt. Ltd. is a leading brand in the refurbished electronics market, specializing in high-quality refurbished smartphones and laptops. With a robust...
-
Franchise Owner with Investment
4 weeks ago
delhi, India PHIXMAN Technologies Pvt.Ltd Full timePosition: Franchise OwnerInvestment Required: INR 50 LakhsLocation: Delhi NCRMonthly Returns: Guaranteed from INR 80,000 - 1.5 Lakhs & Above.About Phixman Technologies Pvt. Ltd.:Phixman Technologies Pvt. Ltd. is a leading brand in the refurbished electronics market, specializing in high-quality refurbished smartphones and laptops. With a robust...
-
Product Owner
1 month ago
Delhi, India JoVE Full timeProduct Owner JoVE is a USA-based company producing video solutions to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing...
-
Product Owner
6 days ago
Delhi, Delhi, India Tech Mahindra Full timeJob description:An offshore BA work with the GSK Product Owner. The resource needs to have experience of working onServiceNow HRSD(HR Service Delivery) module.The purpose of the role would be to gather and document requirements for "BAU" demand from HR, in addition to supporting some niche AI experiments. But the engagement would not be "project-based". The...
-
Product Owner
6 days ago
Delhi, Delhi, India ParentPay Group - India Full timeThe ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.Product Owner - Payments Team 2Lead PO3Experience developing commercially valuable...
-
Product Owner
2 months ago
delhi, India JoVE Full timeProduct OwnerJoVE is a USA-based company producing video solutions to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing...
-
Product Owner
5 days ago
Delhi, Delhi, India JoVE Full timeProduct OwnerJoVE is a USA-based company producing video solutions to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing...
-
Product Owner
5 days ago
Delhi, Delhi, India Naviga Inc. Full timePosition Overview:As a Product Owner, you will work with the world's top and largest media and entertainment companies, helping implement our industry-leading RSG-Rights strategic rights management software. You will collaborate with executives to help them improve their processes to discover and unlock hidden value.This is a Product Owner role within the...
-
Franchise Owner with Investment
3 weeks ago
Delhi, India PHIXMAN Technologies Pvt.Ltd Full timePosition: Franchise Owner Investment Required: INR 50 Lakhs Location: Delhi NCR Monthly Returns: Guaranteed from INR 80,000 - 1.5 Lakhs & Above. About Phixman Technologies Pvt. Ltd.: Phixman Technologies Pvt. Ltd. is a leading brand in the refurbished electronics market, specializing in high-quality refurbished smartphones and laptops. With a robust...
-
Franchise Owner with Investment
3 weeks ago
Delhi, India PHIXMAN Technologies Pvt.Ltd Full timePosition: Franchise OwnerInvestment Required: INR 50 LakhsLocation: Delhi NCRMonthly Returns: Guaranteed from INR 80,000 - 1.5 Lakhs & Above.About Phixman Technologies Pvt. Ltd.:Phixman Technologies Pvt. Ltd. is a leading brand in the refurbished electronics market, specializing in high-quality refurbished smartphones and laptops. With a robust presence...
