Operations Manager

1 week ago

goa, India OneBoard Full time
Job Title: Operations Manager
Location: Panjim, Goa, India
Experience: 5-10 years
Languages: Fluent in English and Hindi
Company Description:
OneBoard is a platform that helps travellers find and book authentic and high-quality tours and activities. We are currently operating in Goa and expanding to more destinations soon. Our mission is to provide unforgettable experiences to travellers and connect them with local tour operators and activity providers.
Job Description:
This is a full-time on-site role for an Operations Manager at our office in Panaji. As an Operations Manager, your responsibilities will include overseeing the day-to-day operations, managing the team, ensuring smooth execution of tours and activities, collaborating with tour operators, optimising processes, resolving customer issues, and driving continuous improvement
The ideal candidate will have a strong background in sales, operations, and customer service, with a deep understanding of the travel market in Goa.
Key Responsibilities:
* Engage with customers, providing expert guidance on travel services and assisting with bookings.
* Ensure a seamless customer experience from initial inquiry through to post-booking feedback.
* Utilise your knowledge of the Goan travel market to offer tailored recommendations and solutions.
* Manage day-to-day operations to ensure efficiency and customer satisfaction.
* Collaborate with sales and customer service teams to drive performance and achieve targets.
* On ground visits to set up operations for new signings
Requirements:
* 5-10 years of experience in sales, operations, and customer service.
* Excellent communication skills in English and Hindi.
* Strong understanding of the Goan travel market.
* Customer-oriented mindset with a passion for delivering exceptional service.
* Two-wheeler with a driving license
Why Join Us?
* Go on to lead operations growth nationally.
* Opportunity to influence and shape the customer experience in a leading travel tech start-up.
* Competitive salary and benefits package.
If you are a motivated individual with a passion for travel and customer service, we would love to hear from you. Apply now to join our team and help us create unforgettable experiences for our customers

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