GB.HO>Customer Experience.Collections>Collection Manager>Airtel Centre

Found in: Whatjobs IN C2 - 2 weeks ago


gurugram, India Airtel Full time
Key Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt • Ensure timely dispatch and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days

• Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the agreed terms of agreement and internal SLAs.

• To minimize rejection of invoices and ensure zero bad debts/ timely update the customer PO/requirement in Airtel billing engine.

• Co-ordinate with different departments in the company to resolve the issues that the customers raise.

• Compliance and adherence to company policy

Skills Required • Strong Analytical skills • Very high Excel and financial modeling skills • High process orientation • Good communication skills • Result - Orientation • High negotiation skills Educational Qualifications • Full Time graduate, preferably MBA/ PGDM Work Experience •8-10 years of Collections Experience Preferably Telecom
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