GB.HO>Customer Experience.Collections>Collection Manager>Airtel Centre
1 week ago
airtel Job Description
(Deliverables, Decision level,Demonstrate &Dimensions)
Job Title: Collection ManagerJob Level: AssistantManagerFunction: Customer ExperienceLocation : Airtel CentreReporting to : Gurpreet Singh MalhotraDate : ImmediatePurpose of the JobThe job involves ensuring smooth settlement of invoices for ILD/SMS services provided and availed by Bharti Airtel. The person is responsible for timely collections as well as payments in order to achieve lower costs and high customer satisfaction.Deliverables (Maximum 5-6 key responsibilities)- To settle accurately and on time payouts towards ILD/SMS IUC bills, without incurring additional cost on account of disputes
- Provide necessary information to operator in support of the dispute. Raise, follow up and close the variation in the invoices raised by the operator.
- To minimize settlement variances and ensure zero bad debts for ILD/SMS Bills
- Ensure minimum variations between the company's and the customers by implementing the solution after doing root cause analysis.
- Ensure timely dispatch of accurate bills to customers.
- Co-ordinate with different departments in the company to resolve the issues that the customers raise.
- DOT and Tax Compliances.
- Ensure zero bad debts
- Timely dispute handling and resolution thereof as well payment.
Decision levelPrime:Final Decision Making authority, accountable to the Management
1)
2)
Shared: Decisions reached jointly with peers on a collective basis
1)
2)
Contributory: Makes a major contribution to a decision or policy judgment reached by others1)2)
Demostrate (Key competencies)- Teamwork and collaboration
- Results orientation
- Analytical and problems Solving
- Networking and inter-personal skills
Educational Level
Must have:
Bachelor Degree of Commerce/Masters/MBA.
Working Experience
Must have:
5 years of work experience.
DimensionsImpact of position on :
i) Revenue 100 Crores annually
ii) Budget
Impact on customers :
External
No. of Subordinates :
i) Direct NIL
Approvals
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