Customer Service Assistant

2 weeks ago

Mohali, India The Future University Full time

About The Future University

The Future University is India's fastest growing live learning community. We offer LIVE cohort-based courses with India's top instructors.

Here is why, what we are doing is important:

● We believe community is the cornerstone of learning. Going through a course alongside a group of peers is the best way to achieve transformation.

● The best way to learn is by doing. That's why our cohort-based courses focus on active learning through hands-on assignments and projects.

● Everyone should have access to the best instructors. Removing the limitations of geography means that anyone in the world can access industry experts.

● Traditional education does not focus on skills relevant in the 21st century. Topics ranging from money management, tax filing, managing your social media profile are not taught but are becoming essential for everyone. At The Future University, we try to bridge this gap.

We're the leading player in a massive and growing market, but are still early enough for you to make a big impact.

About the job:

As a customer support executive at The Future University, you will play a vital role in ensuring our students have a seamless and positive experience with our institution. Your effective communication skills will be key in addressing their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  1. Respond to customers inquiries via phone, email, and chat, providing accurate and helpful information.

  2. Resolve technical issues related to our online platform and assist with account access.

  3. Proactively reach out to customers to gather feedback and address any issues they may be facing.

  4. Collaborate with other departments to escalate and solve complex issues.

  5. Assist with registration and enrolment processes, guiding customers through the necessary steps.

  6. Maintain detailed records of customers interactions and feedback for continuous improvement.

If you are a proactive and empathetic individual with excellent communication skills, join our team at The Future University and help shape the future of higher education

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance

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