Desktop Support Engineer
3 weeks ago
Job Title - Desktop Support Engineer
Experience Require- 1 to 3 years
Job Location- Noida Sector 125
Salary Budget - 23 K CTC
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Address user tickets regarding hardware, software and networking
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements
- Windows
- Ubuntu system configuration,
- hardware and software installation
- outlook configurations
- basic networking DNS DHCP antivirus
- Basic of Dialler etc.
Working Conditions Full
Interested candidates can share the CV on
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