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Field collections visit auditor

4 weeks ago

Kochi, India VCATCH Full time

Company Overview VCATCH, a leader in the BPO industry, operates on Six-Sigma standards with a management team boasting decades of experience. Our expertise extends to diverse sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Based in Bangalore with 51-200 employees, we offer top-notch, cost-effective call center services, ensuring optimal growth in ROI through our cutting-edge technology and infrastructure. More information is available at vcatch.in . Job Overview We are seeking a Field Collections Visit Auditor for a full-time, contract-to-hire position at a junior level. This role requires on-location work in Cochin, Chandigarh, Bengaluru, Kolkata, Mumbai, and Chennai. Candidates should have 1 to 3 years of relevant work experience in audit calls, debt collections, and training. Qualifications and Skills Strong communication skills are essential for effectively liaising with team members and clients as well as documenting audit findings. Proficient in data analysis to evaluate the efficiency and effectiveness of collection methods and identify areas for improvement. Ability to generate comprehensive quality reports that accurately reflect the current state of collection practices and suggest enhancements. Proven experience in auditing calls to ensure compliance and effectiveness in the collections process (Mandatory skill). Experience in training initiatives to enhance team performance and ensure best practices are followed in collections (Mandatory skill). Strong background in debt collections, with a focus on optimizing recovery rates efficiently (Mandatory skill). Detail-oriented mindset with the ability to identify inconsistencies in procedures and offer actionable solutions. Proficiency in establishing and maintaining quality standards to streamline and improve collection efforts across teams. Roles and Responsibilities Conduct thorough audits of field collections visits to ensure accurate and compliant processes. Review and assess call recordings to verify adherence to established guidelines and enhance collection strategies. Collaborate with the training department to develop and implement programs that improve collection efficacy. Analyze collection data to pinpoint trends and required process improvements for better recovery rates. Provide detailed reports of audit findings and offer recommendations for procedural enhancements. Collaborate with team members to establish best practices and uphold quality in all collection activities. Ensure timely communication with stakeholders regarding audit outcomes and areas requiring attention. Maintain up-to-date knowledge of industry standards and regulatory requirements related to debt collections.