Technical Support Specialist
5 days ago
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.
Degreed is looking for a Technical Support Specialist to join our Client Experience (CX) team. As a Technical Support Specialist, you will interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently. You are ready to provide an unparalleled support experience, and you recognise that this role significantly impacts the Degreed client experience and can impact client satisfaction and retention.This role reports to a Manager, Americas Technical Support, and can be based in India.
Day in the Life
Provide technical support to Degreed clients via phone, email, and/or chat platforms; work with end-users to diagnose and resolve routine technical software issues quickly and efficiently.Track and document all technical issues and the steps taken to resolve the issue, including writing articles in the Knowledge Centre; escalate cases to upper-tier engineers or other CX resources when appropriate.Support client questions and issues by gathering data about the problem they are experiencing, analysing their needs, then research possible resolutions before implementing the best solution to meet the specific situation.Stay current with product updates, system changes, and customer support team procedures and best practices.Assisting in the onboarding of new team members.The ability to work rotating weekend shifts as needed.This description reflects management’s assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.
Who You Are
1-3 years of experience in technical customer service/technical support or help desk support.Professional fluency in English and French including speaking, listening, reading, and writing skills.Proven ability to learn new software quickly for the purpose of supporting end users.Effective use of listening skills to develop an understanding of client inquiries and problemsStrong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. You inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated.Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.Able to work independently, within a team, and cross-functionally to best support the client and/or improve the product.
What Sets You Apart
Experience with web troubleshooting (i.e., capturing network traces, extracting a .HAR file).Experience with SaaS applications and platforms.Basic knowledge of API interfaces, SSO, and FTP troubleshooting.Experience with ticket management systems and call tracking applications.You are passionate about continual learning and sharing knowledge.#LI-REMOTE100% Remote
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Allucent Full timeAt AllucentTM, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Technical Support Specialist to join our A-team. As a Technical Support Specialist at Allucent, you are responsible for...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Autodesk Full timePosition OverviewWe are looking for a Technical Support Specialist - AutoCAD Plant3D to provide support services and engages Autodesk customers in providing technical solutions, directions, and troubleshooting advise. The support services will be conducted by standard modalities like Web, Chat, Schedule-A-Call, Phone Using analytical, you will ensure...
-
Technical Application Support Specialist
2 months ago
Bengaluru, India CAE Full timeRole and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you...
-
Technical Application Support Specialist
4 weeks ago
Bengaluru, India CAE Full timeRole and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role you...
-
Product & Technical Support Specialist
3 weeks ago
Bengaluru, India Bose Professional Full timeCompany Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...
-
Product & Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Bose Professional Full timeCompany Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Autodesk Full timePosition Overview We are looking for a Technical Support Specialist - AutoCAD Plant3D to provide support services and engages Autodesk customers in providing technical solutions, directions, and troubleshooting advise. The support services will be conducted by standard modalities like Web, Chat, Schedule-A-Call, Phone Using analytical, you will ensure...
-
Technical Application Support Specialist
3 weeks ago
Bengaluru, India CAE Full timeRole and ResponsibilitiesTechnical Application Support SpecialistCAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will support...
-
Technical Premium Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Nexthink Full timeCompany Description : We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine realtime analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloudnative platform pinpoints issues and solutions, automates response, and helps companies...
-
Technical Support Specialist
4 weeks ago
Bengaluru, India Allucent Full timeAt Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Technical Support Specialist to join our A-team. As a Technical Support Specialist at Allucent, you are responsible for providing...
-
Technical Support Specialist
2 days ago
Bengaluru, India Diligent Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Application Support Specialist
2 weeks ago
Bengaluru, Karnataka, India CAE Full timeRole and ResponsibilitiesTechnical Application Support SpecialistCAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will support...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Wipro Full timeTechnical Support Specialist :IT Service Desk experience 1-5 years Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) Understanding of Windows X operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT...
-
Technical Specialist
2 months ago
Bengaluru, Karnataka, India NatWest Digital X Full timeJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...
-
Technical Support Specialist
4 weeks ago
Bengaluru, India Allucent Full timeAt Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Technical Support Specialist to join our A-team. As a Technical Support Specialist at Allucent, you are responsible for providing...
-
Technical Support Specialist
6 days ago
Bengaluru, India Degreed Full timeBeware of fraudulent recruitment activities impersonating Degreed. Scammers are using our name, “Degreed”, impersonating our website, and claiming to be affiliated with Degreed as part of a recruitment scam. Please note that Degreed does not recruit talent through WhatsApp, Telegram or any other direct-messaging systems other than e-mail and, during the...
-
Technical Support Specialist
4 weeks ago
Bengaluru, India Allucent Full timeAt Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Technical Support Specialist to join our A-team. As a Technical Support Specialist at Allucent, you are responsible for...
-
Technical Support Specialist
7 days ago
Bengaluru, India Diligent Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Sales Support Specialist
1 month ago
Bengaluru, Karnataka, India ABB Full timeTechnical Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Sales Support Specialist
4 weeks ago
Bengaluru, Karnataka, India ABB Full timeTechnical Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...