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Regional Head
1 month ago
As Regional Head - Design, you will lead a team of 6 to 8 highly motivated General Managers (Design) & Territory Managers (Design) with an indirect reporting of around 200-250 people under their respective cohorts. You will be responsible for overall revenue and growth in the region by building High performing Teams for a predictable and sustainable business and Managing the complete P&L and carry out AOP plan for the region.
- Own project deliveries with the Design Closure of Livspace Catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region.
- Own Customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality.
- Lead, motivate, train and manage Managers, Designers, Livspace Partners on a day to day basis. Drive Initiatives for Revenue Growth, Team Performance, People Growth.
- Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.
- Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.
- Establish and continually improve the consistency, predictability and efficiency of the team's project delivery capability by providing leadership in best practices.
- Work with cross-functional teams (Sales, Last Mile Operations & Central) to ensure the Complete Project Deliveries.
External Skills And Expertise
- Minimum Skills/ Qualifications - Graduate | MBA IITs / Tier 1 B Schools | Operations/ Operational Research.
- 8 to 10 years overall experience with 3+ years experience as City /Regional /Central head positions with MNCs or unicorn startups.
- Preferred experience in Interiors Industry/ Project Managementt Consulting/ Operations /E-Commerce domain.
- Strong Leadership & People management skills (Direct Team reporting in past roles a must).
- Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
- Strong in multi-tasking & managing complex operations structures.
- Structured thought process and strong analytical ability; Ability to thrive in a fast-paced startup environment.
- Extremely high level of ownership around targets.
- Operations Excellence: Strong understanding of operations processes and customer experience required to maximize business.
- Experience of developing and implementing measurement systems, processes and procedures for complex situations.
- Creative thinker with the ability to think strategically and execute methodically.
- Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
- Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs.
- Interpersonal and leadership experience, drives for change through a strong ability to influence business partners and execute ideas through to completion.
- Analytics - Working / Understanding while working with data / decisions.
