Customer Service Manager
2 days ago
Hi all SEBCS ( ) is looking for Customer Service Manager. Please send your resumes to
Qualification: Bachelor’s Degree and above
Location: Bangalore
Experience; 3-6 Years(Minimum of 3 years in Shipping/ Logistics Industry, Import/Export department, air/ocean transportation/ Logistics or Supply chain service provider)
Department: operations
Skills, Roles and Responsibilities:
· Excellence in Customer Service & Multiple account handling
· Process Implementation & KPI monitoring
· Exception management
· Performance Data analysis
· Team management
· Supervise and handle multiple accounts
· Monitor KPI and implement/redefine process to ensure organizational service standards.
· Develop and maintain relationships with Carriers, Customers, Vendors, Buying Agents, all Operations, Customs brokers etc.
· Flair to learn and attain in-depth knowledge on processes.
· Evaluate teams’ performance, identify weak areas and support improvement.
· Training new recruits in the overall process and system.
· Co-ordinating with overseas leads to resolve/troubleshoot on account / service issues.
· Workload monitoring and redistribution.
· Monitor service provider pay outs and account receivables.
Grow first mile business with existing exporter base.
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