Customer Service Manager

2 days ago


jodhpur, India Saadhana Engineering and Business Consulting Services Full time

Hi all SEBCS ( ) is looking for Customer Service Manager. Please send your resumes to   

Qualification: Bachelor’s Degree and above

Location: Bangalore

Experience; 3-6 Years(Minimum of 3 years in Shipping/ Logistics Industry, Import/Export department, air/ocean transportation/ Logistics or Supply chain service provider)

Department: operations

Skills, Roles and Responsibilities:

·      Excellence in Customer Service & Multiple account handling

·      Process Implementation & KPI monitoring

·      Exception management

·      Performance Data analysis

·      Team management

·      Supervise and handle multiple accounts

·      Monitor KPI and implement/redefine process to ensure organizational service standards.

·      Develop and maintain relationships with Carriers, Customers, Vendors, Buying Agents, all Operations, Customs brokers etc.

·      Flair to learn and attain in-depth knowledge on processes.

·      Evaluate teams’ performance, identify weak areas and support improvement.

·      Training new recruits in the overall process and system.

·      Co-ordinating with overseas leads to resolve/troubleshoot on account / service issues.

·      Workload monitoring and redistribution.

·      Monitor service provider pay outs and account receivables.

      Grow first mile business with existing exporter base.



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