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WALK - IN FOR EXPERIENCED on 23rd & 26th AUG-Senior Customer service representative - Retail / BPO

2 months ago

tamil nadu, India HCLTech Full time
WALK - IN for EXPERIENCED - CUSTOMER SERVICE (VOICE) - Retail / BPO Background
HCL hiring - EXPERIENCED 23rd & 26th AUG 2024 - Senior Customer Service Representative - Retail Background / BPO @ Sholinganallur ELCOT campus.
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode : Face to Face Interview
Time : 11:00 AM
Interview Date: 23rd & 26th AUG
Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Gate1, Tower 4, Chennai-119
Contact HR: Dougles
Budget : 3.5 LPA
Experience from 1yrs to 5yrs can walk-in directly.
Roles and Responsibilities
Monitor customer accounts and identify outstanding debts and take timely action to encourage customer for timely payments.
Processing, Verifying & Posting Receipts for Goods sold and Service Rendered.
Generating reports and statements for internal use. Performs customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution.
Maintaining records regarding payments and accounts statuses.
Researching and resolving customer discrepancies.
Co-ordinating with other internal & external stakeholders to address customer queries.
Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements defined by managements.
Engaging in ongoing educations opportunities to update job knowledge.
Desired Candidate Profile
Freshers with good English Communication is Mandatory
Qualification: Graduation compulsory (Without any standing arrear's)
Strong verbal and written communication skills.
Ability to work under pressure and within time constraints.
Attention to detail and Strong analytical skills to solve customer queries.
Ability to build relationships with clients and internal departments.
Rounds of interview: HR Screening & Operations Interview
Order Management / Procurement - Retail Background
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary - Best in industry
6. Shift - Flexible with any shifts (Night)
Regards
Dougles