RR-0230714 - Analyst III Infrastructure Services
2 weeks ago
Job Description: Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Ability to provide step-by-step technical help, both written and verbal. Experience with solving computer related problems. Experience working with company escalation policy. Requirements and Skills Interpersonal skills to interact with customers and team members. Excellent problem-solving and communication skills with fluent spoken English and good thought flow. Organization skills to balance and prioritize work. Ability to work in a team environment. Work Environment Work from Office is mandatory This job role requires to work in rotational / night shifts. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Bengaluru, Karnataka, India DXC Technology Full time ₹ 4,00,000 - ₹ 7,00,000 per yearJob Description:Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers...
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Bengaluru, India DXC Technology Full timeJob Description: MF Performance & Capacity Management Job Description Experience with RMF(I, II, III) plus Omegamon, TMON, Mainview or other performance monitoring tools is required. Extensive experience with Workload Load Manager (WLM), Parallel Sysplex configurations, multiple LPAR environments, and experience in capacity/performance reporting and...
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Analyst III
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Analyst III
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Greater Bengaluru Area, India Taylor & Company Full timeCompany Description Taylor & Company specializes in delivering management consulting services to help organizations enhance their performance and meet their goals effectively. The company places a strong emphasis on providing strategic guidance and bespoke solutions tailored to client needs. Known for its dedication to excellence, Taylor & Company has a...
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Analyst III
1 week ago
Greater Bengaluru Area, India Taylor & Company Full timeCompany Description Taylor & Company specializes in delivering management consulting services to help organizations enhance their performance and meet their goals effectively. The company places a strong emphasis on providing strategic guidance and bespoke solutions tailored to client needs. Known for its dedication to excellence, Taylor & Company has a...
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