Workforce Management Specialist

1 month ago


Chandigarh, India IT BY DESIGN Full time

Job Responsibilities


Front Stage

  1. Collaboration
  • Serve as the talent advisor for the customer and working with the back-stage team for talent mapping the right person in the right seat
  • Cross-functional collaboration with sales, marketing, consumers, and product owners to align product demand with product production
  • Work in tandem with the sales team to understand client requirements and align bench resources accordingly.
  • Support the sales team to present use-cases and remove objections to aligning the products


Back Stage

  1. Strategic Planning
  • Develop and implement a strategic workforce planning process to anticipate and address resource demands based on the sales forecast and delivery consumption
  • Own the product production lifecycle
  • Work with sales, marketing, and the customers to understand the market needs and work with L&D and TA to prepare resources for evolving needs
  • Work closely with the sales team to understand upcoming projects and proactively prepare the bench for future requirements.
  1. Resource Management
  • Collaborate with the recruitment team to identify, recruit, and onboard top talent to maintain a robust talent pool.
  • Ensure there is available product to sales and delivery within the capacity of the budget
  1. Collaboration
  • Establish effective communication channels with the recruitment, training, HR, service delivery, and sales teams to ensure a streamlined workflow.
  • Work in tandem with the sales team to understand client requirements and align bench resources accordingly.
  • Collaborate with the service delivery team to address resource skill gaps and provide relevant training opportunities.



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