Senior Systems Specialist

2 weeks ago

Hyderabad, India IntouchCX Full time

As Senior Systems Specialist (Windows), You Will

  • Manage and maintain server environments based on Microsoft technologies
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues working closely with business units and clients
  • Provide documentation and technical specifications to IT staff and other departments for planning and implementing new deployments or upgrades of IT infrastructure
  • Perform or administer regular backup operations, system patches, and reports; implement appropriate processes for data protection, disaster recovery planning activities and documentation, and failover procedures
  • Review for capacity, storage planning, and database performance
  • Optimize and improve existing server infrastructure deployments, and take ownership of planning new expansions / project implementations against current utilization and expected growth
  • Design and implement solutions as requested by business and stakeholders, including research into various options available
  • Participate in information security monitoring, incident management, and investigations as required under direction of the Information Security department
  • Participate in after hours on-call support rotation
  • Travel when required
  • Design and architect solutions to meet real business and user needs
  • Focus on planning, designing, and implementing future solutions
  • Define and document how to operationalize things that are designed and deployed in a useful and repeatable SOP that makes everyones lives easier (especially your own)

As Senior Systems Specialist (Windows), You Have

  • Bachelor's degree or higher in Computer Science, Information Technology, or a closely related field, or equivalent technical experience
  • 5+ years of experience in managing complex and large IT environments
  • Extensive experience of managing Microsoft technologies (Active Directory, IIS and MS SQL)
  • Experienced in MS SQL database management, MS MSQL clusters, database performance optimizations and MS SQL version upgrades.
  • Working knowledge of virtualization (VMWare),cloud computing (AWS, GCP)
  • Knowledge of implementing effective IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Experience with scripting and automation tools would be a plus
  • Knowledge of Identify providers such as Okta or Duo
  • Knowledge of Google Workspace (formerly GSuite) would be an asset
  • Knowledge of Linux administration would be an asset
  • A sense of ownership and pride in your performance and its impact on companys success
  • Excellent time-management and critical thinking skills
  • Strong communication and technical presentation skills, both written and oral
  • Detailed oriented work ethic and are organized with technical design & documentation skills
  • Ability to learn new technologies on the fly in a dynamic environment
  • Ability to prioritize in a fast-paced and rapidly evolving environment, and respond to emergency situations effectively
  • Strong personal desire to know how things work, and to help them work simply and consistently
  • Pride in knowing (or learning) what elements in system design make for healthy and effective systems that thrive in their purpose and their implementation
  • Be a technology specialist and a team player with the ability to multitask

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