Apprentice Technical Operations Co Ordinator

2 weeks ago

india The ITP Full time
Job Description
The Opportunity
Our client is recruiting for an Apprentice Technical Operations Co Ordinator to join their team in London EC2M.
The Level 3 Digital Support Apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way
The Company
“We’re not just about cutting-edge cloud solutions and digital transformation services. We’re on a mission to put people and customers first, always. Founded with a vision that values creating an exceptional workplace and building meaningful client relationships over chasing revenue, we’re here to revolutionise the tech industry with a heart. As an Apprentice Technical Operations Co Ordinator your responsibilities include the provisioning and support of Voice, Data, Mobile and Unified Communications.”
The Position
Job Title: Apprentice Technical Operations Co Ordinator
Apprenticeship Course: Level 3 Digital Support
Apprenticeship Duration: 16 Months
Location: London EC2M
Working Hours: Monday to Friday, 9am-5pm
Salary: £19,000 per year
Role and Responsibilities
• Provisioning all products.
• Communicating with customers and suppliers to coordinate delivery, provide regular updates, and manage handovers upon completion.
• Ensuring timely and successful delivery of services to customers.
• Addressing any issues related to orders and faults, while meeting all service level agreements (SLAs).
• Conducting fault diagnostics and collaborating with suppliers/customers for resolution.
• Keeping customers informed through phone and email communications.
• Managing tickets and workflows using ServiceNow.
• Performing general administrative tasks, including billing entry.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy.
By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Requirements Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
Benefits Benefits:
“We are committed to build an Employee Experience and Value Proposition (EVP) to establish our company as a place where everyone loves to work and is inspired and supported to deliver outstanding performance.”
We will do this by providing benefits that:
• Provide for all employees’ lifestyle choices to support you and your loved ones whether that is current needs and well-being, future requirements or potential emergency or difficult times.
• Go beyond statutory requirements, provide flexibility and clearly signal the importance our company places on building a great workplace.
• Are part of a wider EVP and are seen as a positive benefit to joining and remaining with the team and position the company as an employer of choice for all.
Requirements
Desired Qualities, Skills and Knowledge: Motivated and self-directed that can operate within proper guidelines. Willingness and determination to learn new networking technologies. Ability to work in an organised and structured manner to conduct troubleshooting and follow processes. Good analytical skills and problem-solving ability. Attitude to self-study. Attention to detail. Essential: GCSE Grade C or above in Maths and English A keen interest in all things Networking and or IT related. Competence in Office Applications including Visio, Excel. Eligibility Criteria: Individuals must have a valid and eligible residency status to apply for this role. About ITP: We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party

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