Customer Support Executive
1 month ago
Urgently required customer support Executive
Location - Chandigarh and Mohali
Undergraduates and freshers can also apply
Rotational shifts
Immediate joiners required
Candidate must be good at English
Job Overview
We are hiring a Customer Support Executive to join our team at RightO, the best job portal for customer service. As a Customer Support Executive, you will be responsible for assisting customers with their queries and providing exceptional customer service. This is a full-time position based in Mohali, Punjab, India. The ideal candidate for this role should have less than 1 year of experience and excellent communication skills.
Qualifications and Skills
- Excellent communication skills, both written and verbal
- Fluency in English
- Strong interpersonal skills and the ability to build rapport with customers
- Previous experience in customer service is a plus
- Good problem-solving skills
- Ability to work in rotational shifts
Roles and Responsibilities
- Responding to customer queries through email, chat, and phone
- Providing accurate and up-to-date information to customers
- Resolving customer complaints in a professional and timely manner
- Assisting customers with technical issues and troubleshooting
- Maintaining a high level of customer satisfaction
- Collaborating with cross-functional teams to improve customer support processes
- Identifying and escalating priority issues to the appropriate departments
- Keeping records of customer interactions and transactions
- Following company policies and procedures
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