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Salesforce Service Cloud Configuration consultant
1 month ago
Position Description:
5+ Years of Experience
Must Have Skillset
•Develop a Service Cloud Case Management solution, with various flows, including Email-to-Case, SF Messaging
•Will be part of the existing SCRUM team for CRM
•Skills Required:
•Advanced level on Salesforce configuration (Service Cloud)
oConfiguration of Service Cloud Case and related objects
•Advanced level on Flow/Process automation (Service Cloud)
oExpertise on Salesforce Flows, and ability to suggest solutions based on best practise
•Experience from messaging (WhatsApp) solution for Service Cloud
•Experience from writing detailed solution directions to User Stories according to best practice, in cooperation with the Product Owners
•Good communication and collaboration skills
•Certificates: Salesforce Admin and Salesforce Admin Advanced, Service Cloud
Skills:
Salesforce Sales Cloud Analytical Thinking
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