Software Developer

3 weeks ago

Anywhere in IndiaMultiple Locations Teleperformance Global Services Pvt Ltd. Full time

Job Description :

- Support the solutions team with custom developments, integration, customization of internal or partner solutions for client requirements.

- Translate requirements to high and low level design.

- Perform research and design for major technical areas.

- Create functional, well-designed, well-tested, high-quality code for company products.

- Support in Technical and Functional reviews to ensure the quality of the team's deliverables.

- Assist in identifying process improvements and application/platform enhancements.

- Provide technical and product inputs while interpreting requirements effectively and collaborating with cross functional team members including internal partner or internal teams.

- Analyze and communicate the impact of new features and roadmap changes.

- Possess a can-do attitude to balance work volume, set limits, and project deadlines, while prioritizing to maintain and deliver quality work.

- Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.

- IVR and call flow issue debugging and fixing.

- Support client implementations and project as per their requirements for partnership.

- Good technical skills with hands on experience across Contact Center solutions

Required Skillset/Experience :

- Overall 4+ years of experience in Contact Center Solutions or CCaaS platform/providers

- At least 3+ years of experience with NICE InContact and relevant offerings - like CXi, CXOne, Nexidia, IEX, NICE Max, etc.

- Preferred Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.

- Hands-on Experience with and Solution Documents.

2. IVR and ACD call flows.

3. Design, build and test NICE inContact CXOne solutions for the client.

4. UAT for the development/deployment

5. Client Facing Workshops

- NICE inContact integration with MS Dynamics 365, Salesforce CRM and REST, SOAP, Custom APIs.

Good to have :

- Experience with Agent for CRM, Max client.

- Knowledge on PC Dialer, ProActive XS, & CXone Attendant, WFM, QM/QMA.

- Understanding of Azure Cloud and components involved.

(ref:hirist.tech)

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