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Support engineer- EDI

2 months ago

Bengaluru, India Angel and Genie Full time

Role- Support Engineer- EDI

Location- Bangalore

Experience- 3 to 5 years

Salary- 15 to 18 LPA


Mandatory Skills:

Experience with EDI mapping (EDI to XML, EDI to flat file etc.)

Good understanding of ANSIX12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).

Experience with XML, flat files and spreadsheets.

Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.

Team player with good writtenand verbal communication skills.

Analytical and problem-solving skills.

Good Troubleshooting skills.

Good experience with deep log analysis or root cause analysis.

Good Understanding with Business process.


Desired Skills:

Exposure to basic API concepts

Exposure to basic database concepts and SQL queries.


Preferred Skills:

Experience in B2B/EDI Support role

Experience in Cleo Products Key Responsibilities:

Manage the CIC environment within Cleo B2B Cloud systems.

Respond to incidents and/or event-driven alertsand troubleshoot customer issues.

Investigate data relatedEDI issues and inform the customers with the root cause.

Bug-fixes for the EDI translation issues identified in production.

Trading partner on-boarding and creation of SFTP/AS2 setups.

Work effectively with other internal departments to ensure the highest level of support for customers.

Timely escalation of critical issues.

Exhibit a sense of ownership of customer systems and work on issues until completely resolved.