Edtech Operations Manager

2 days ago

Pacific Remote Islands Marine National Monument, India STJ's Super Foods Full time

We are looking for a dynamic and experienced Edtech Operations Manager to oversee the end-to-end operations of our adult education platform. The ideal candidate will manage the entire student lifecycle, educator coordination, and franchise operations including training, support, and quality assurance. This role requires strong leadership, exceptional organizational skills, and a passion for delivering high-quality learning experiences at scale.

Key Responsibilities:

  • Manage the complete student journey from onboarding through course completion, ensuring a seamless and engaging experience.
  • Coordinate with educators and instructors to schedule classes, monitor teaching quality, and support continuous improvement.
  • Develop and implement training programs for franchise partners to maintain operational standards and brand consistency.
  • Oversee franchise management activities including compliance, reporting, and performance tracking.
  • Liaise cross-functionally with product, marketing, and customer success teams to align operational efforts with company goals.
  • Implement and optimize operational processes, workflows, and best practices to improve efficiency and scalability.
  • Monitor key performance indicators (KPIs) related to student retention, educator satisfaction, and franchise growth.
  • Resolve operational issues promptly and foster a collaborative, transparent communication culture across stakeholders.
  • Manage vendor and third-party relationships relevant to platform delivery and franchise support.
  • Ensure compliance with all regulatory and quality standards in education delivery.

Qualifications:

  • Bachelor's degree in Education, Business Administration, or related field; Master's degree preferred.
  • Proven experience (3+ years) in operations management within edtech, education, or franchise environments.
  • Strong knowledge of adult education principles, online learning platforms, and franchise operations.
  • Excellent organizational and multitasking skills with a detail-oriented mindset.
  • Demonstrated leadership capabilities managing cross-functional teams and external partners.
  • Exceptional communication and interpersonal skills.
  • Proficiency in digital tools for learning management, CRM, data reporting, and communications.

Preferred Traits:

  • Problem solver with a proactive approach to operational challenges.
  • Ability to adapt in a fast-paced, evolving environment.
  • Passion for continuous improvement and innovation in education delivery.

This role offers an exciting opportunity to impact adult learning at scale through operational excellence and leadership.

Job Type: Permanent

Pay: ₹14, ₹50,000.00 per month

Application Question(s):

  • As part of our hiring process, candidates will participate in a two-week unpaid trial period designed to assess mutual fit for the role. Successful completion of this trial will lead to immediate compensation from day one of official employment.

Please apply only if you understand and agree to this trial condition as a pathway to joining our team.

Education:

  • Master's (Required)

Experience:

  • Edtech Operations: 10 years (Required)
  • Student Management: 10 years (Required)
  • Educator Management: 10 years (Required)
  • Stakeholder Management: 10 years (Required)

Work Location: Remote

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