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Production Support Engineer
2 months ago
Production Support Engineer (Python)
Production Support Engineer (Python)
Req ID: Department: Tech ARC Home Loans Division: Technology Location: Bengaluru
About Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5, engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role
As an Engineer in our Home Loans Domain, you’ll play a key role in helping to make great Home Loan experiences possible by reliably providing easy to use product and services. You will ensure Home Lending Systems Stability and Availability. Focusing on Incident, Problem and Change Management. You will work closely with squad members to ensure outcomes meet customer expectations.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
What will your day look like?
The Production Support Engineer (Python) will play a crucial role in maintaining the reliability and efficiency of our production systems, ensuring seamless operations and quick resolution of any issues. We are looking for a detail-oriented individual with strong analytical and debugging skills, excellent communication abilities, and a proactive approach to problem-solving.
Key Responsibilities:
Deep understanding of Python codebases, experience in maintenance tasks, and thrive in enterprise environments with longer release cycles.
Monitoring and maintaining the health of production systems, collaborating with development teams to resolve issues
Implementing and maintaining CI/CD pipelines and utilizing your Python expertise for maintenance tasks such as updating dependencies and optimizing performance.
Conduct thorough debugging and troubleshooting, document issues and fixes comprehensively, proactively anticipate potential issues
Work closely with other Engineers, QA teams and stakeholders to ensure seamless collaboration and effective problem resolution.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong Proficiency in Python Programming: Deep understanding and hands-on experience with Python codebases.
Experience with Django, Pandas, Selenium, Behave, and SQL: Familiarity with these technologies will be crucial in performing your day-to-day tasks.
Experience in Analysis and Defect Fixes: Proficiency in identifying and resolving defects in production systems.
Experience in L1 & L2 Support: Ability to handle first and second-level support issues efficiently.
CI/CD Pipelines: Experience in implementing and maintaining continuous integration and continuous deployment pipelines.
Debugging Skills: Expertise in using debugging tools and techniques to identify and fix issues efficiently.
Attention to Detail: Precision is crucial when identifying and resolving defects.
Analytical Thinking: Ability to analyze complex problems, trace issues, and understand underlying causes.
Enterprise Environment Experience : Proven experience working in enterprise environments with longer release cycles.
Problem-Solving Skills: Excellent problem-solving and analytical skills to address and resolve issues effectively.
Communication and Teamwork Abilities: Effective communication skills and a collaborative mindset to work well with other engineers, QA teams, and stakeholders.
Maintenance Tasks: Familiarity with tasks such as updating dependencies, optimizing performance, and ensuring system reliability.
Proactiveness: Ability to anticipate potential issues and address them before they become critical.
Documentation Skills : Keeping thorough records of issues, fixes, and maintenance tasks for future reference.
You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
