Senior Product Support Engineer
4 days ago
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive initiative-taking service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of impressive, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
As a Product Support Engineer in Acqueon, you will….
- Acqueon is a growing company in a fast-paced technical environment where we provide products that help our customers provide impressive customer experiences to their customers.
- The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
- You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
- You will use your knowledge to implement, configure, and test the Acqueon software in the customer’s environment.
- If you are enthusiastic about using technology to solve problems and helping customers get value from their product investment, we want to talk to you
As a Product Support Engineer in Acqueon you will need….
- Understand omni channel communication technologies and their role in the contact center
- 5+ Years of experience as a product support engineer.
- Good listening and comprehension skills.
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS,
- Hands-on experience on Log analysis, troubleshooting
- Familiarity with IP Networking, SQL, and Rest APIs, Linux
- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus
Key Skills:
- Contact Center Outbound, SQL, AWS, Linux,
-
Senior Product Support Engineer
3 hours ago
bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior product support engineer
2 days ago
Bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior Product Support Engineer
5 days ago
bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior Product Support Engineer
3 days ago
Bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior Product Support Engineer
4 days ago
bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior Product Support Engineer
4 days ago
Bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Java Production Support Engineer
1 month ago
Bangalore, India ADVANSOFT Full timeRequirements :- Java Production Support Engineer (Strong in core Java)- SQL or PL SQL( should write complex Queries) - Unix and Shell script. - OCJP (Oracle Certified Java Programmer) certification must. - Computer Science concept of Data Structures in practical use cases. - Problem-solving in a development or production environment, including experience...
-
Product Support Engineer
1 week ago
Bangalore, India Vikgol Full timeCompany Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...
-
Product Support Engineer
1 month ago
Bangalore, Karnataka, India Vikgol Full timeCompany Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...
-
Product Support Engineer
3 hours ago
bangalore, India Signzy Full timeLocation: Bangalore/Delhi About Signzy Signzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This...
-
Product support engineer
2 days ago
Bangalore, India Signzy Full timeLocation: Bangalore/Delhi About Signzy Signzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This...
-
Product Support Engineer
3 days ago
bangalore, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product Support Engineer
2 months ago
bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product support engineer
3 weeks ago
Bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
3 weeks ago
Bangalore, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
6 days ago
bangalore, India Signzy Full timeLocation: Bangalore/DelhiAbout SignzySignzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases...
-
Product Support Engineer
5 days ago
bangalore, India Signzy Full timeLocation: Bangalore/Delhi About Signzy Signzy is a digital trust system. We provide identification, background checks, forgery detection and contract management systems which enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This...
-
Product Support Engineer
2 days ago
bangalore, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
2 months ago
bangalore, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Product Support Engineer
3 days ago
bangalore, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...