Team Lead

1 day ago

Coimbatore, India Niva Bupa Full time

JOB PROFILE

Position- Team Leader
Location- Coimbatore
Tele sales Team Leader/Sr. Team Leader

Key Roles & Responsibilities
Primary Role Description

To manage a team of tele sales advisors
To ensure targets are met on a monthly basis through inbound and outbound sales
To be responsible for the management of direct reports, one to one review and
performance reviews.
Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities:

Be in charge of running and managing the team daily  
Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
Monitor calls to ensure that due procedures and quality standards are strictly adhered to  
Facilitate and organize training session for all agents and participate in recruitment of new team
members 
Submit regular reports to management and seek new ideas and strategies to improve team
performance
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Coaching, inspiring and motivating a sales team.  
A good understanding of the market dynamics in the respective sector.  
Coordinate with different departments to ensure Issuance of Policies
Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates
Min 3-6 years

Experience as a Team Leader on papers with experience of Health or Motor insurance
domain)
Drive productivity per advisor
Attrition for the team
Improving leads conversion
Employee motivation & engagement
Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills
High analytical proficiency
Outbound Telesales Team handling experience
Pro-active approach in issue resolution
Good communication and Presentation skills
Large BPO/ Telesales set up experience will be preferred
Leading Change & Strategic Thinking

Language required

Tamil

Malyalam

Interested candidate can share their resume at or with subject "CV for Team Leader- Telesales"

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