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Supply Chain Manager

4 weeks ago

gurugram, India Taggd Full time

Basic Information

The main purpose of the Job

To drive company revenue growth through the timely and effective management of customer order deliveries, while optimizing sales team time availability to enhance business volume by addressing customer inquiries comprehensively after order placement.

Designation/Position

Manager

Function

Supply Chain Management

No. of team members reporting to (If applicable)

14

KRAs (with SMART KPIs)-

Oversee the customers supply chain process, ensuring on-time, in-full (OTIF) deliveries, optimized inventory, and high levels of customer satisfaction

Serve as the main contact for customers on order supply matters, ensuring their needs are met and building lasting relationships.

Identify and eliminate inefficiencies in Customers supply chain processes, reducing delivery times (TAT), and implementing best practices.

Collaborate with PPC, RM procurement, logistics, and sales teams to align supply chain strategies with broader business objectives.

Ensure timely collection of payments, follow up on overdue accounts, and coordinate escalations with the sales team.

Lead efforts in customer supply management through data analysis, IT enhancements, and team skill development to improve service delivery

Ensure clear, proactive communication with customers, including timely updates on delays and other information related to their orders.

Manage customer order POP Hygiene, maintain inventory hygiene and optimize available capacity utilizations.

Ensure compliance with Standard Operating Procedures (SOPs), regulatory guidelines, and alignment with business objectives.

Competencies required

Behavioral

  • Strong leadership and communication skills
  • Proactive problem-solving ability
  • Excellent relationship-building capabilities

Technical

  • SCM Process, PPC, Steel Processing.
  • Experience in SAP SD Module.
  • Advance Excel (MS office) and data analysis tools.

Key Stakeholders

Internal

Sales, PPC, RM Procurement, Dispatch and Finance.

External

Customers and Vendor’s

Experience & Qualifications

Minimum Qualification Required

B.Tech (Mech) /

MBA (SCM)

Minimum % of marks


Additional Professional Courses/hands-on exposure

SCM

Minimum Year of Experience required

7 Years Minimum

Preferred Industry

Steel Processing / Service Centre’s