Technical Support Engineer, 1:1 Customer Engagement
5 days ago
Meet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do at Pega: The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega Who You Are: Should be ready to work in Support coverage in rotational shifts Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in pressure situations Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB) Troubleshooting and debugging experience would be an added advantage What You've Accomplished: 2 to 3 years of experience in a technical role involving Java, J2EE expertise and databases programming experience. 2+ years of experience as a Java, J2EE software developer 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration Demonstrated ability to successfully interact in technical discussions. Strong analytical and problem-solving skills. Should have extensive experience at Core Java, JSP, Servlets and JDBC In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-SJ1
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Principal Engineer, Technical Support
5 days ago
Hyderabad, India Pegasystems Full timeMeet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: The Principal...
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Customer Support Specialist
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Customer Support Specialist
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Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
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hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
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Customer Support Specialist
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Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Hyderabad, Telangana, India Coders Brain Technology Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearRole: Technical Support Engineer Exp: 1 to 5 Y Notice Period: immediate to 15 days Location: Hyderabad JD: Expert in providing technical support for product test engineering team particularly in cellular phones domain. This position requires a strong functional understanding of general test equipment used in mobile test industry and Mobile HW...
