Front office manager
4 weeks ago
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F& B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900· To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times
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front office manager
2 weeks ago
Mumbai, Maharashtra, India Hyatt Full time ₹ 8,00,000 - ₹ 15,00,000 per yearSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the...
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Front Office Manager
2 weeks ago
Mumbai, Maharashtra, India Westin Hotels & Resorts Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Mumbai Garden City, Goregaon East, Mumbai, Maharashtra, India, 400063VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard...
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Front Office Manager
3 weeks ago
Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full timeCompany Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all...
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Manager: Front Office(IDS)
1 week ago
Navi Mumbai, Maharashtra, India Care Plus Facility Private Limited Full time ₹ 4,80,000 - ₹ 6,00,000 per yearJob Summary:The Front Office Manager oversees the daily operations of the front desk and ensures exceptional guest experiences from check-in to check-out. This leadership role involves managing front office staff, optimizing room occupancy, handling guest concerns, and maintaining service quality in line with company standards. The Front Office Manager plays...
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Front Office Manager
4 days ago
Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionEstablished by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests...
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Front Office Executive
2 weeks ago
Mumbai, Maharashtra, India 4S Advisory's Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Summary:The Front Office Executive is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency.Key...
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Front Desk
1 week ago
Mumbai, India Artha Group Full timeAbout Artha Group Artha Group is a high-performance investment house managing over ₹1,250 crores across multiple fund platforms—including Artha Venture Fund, Artha Continuum Fund, and Artha Select Fund. With a global investment footprint and a fast-paced operational rhythm, our workplace is an extension of our values: disciplined, detail-obsessed, and...
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Front Desk
1 week ago
Mumbai, India Artha Group Full timeAbout Artha Group Artha Group is a high-performance investment house managing over ₹1,250 crores across multiple fund platforms—including Artha Venture Fund, Artha Continuum Fund, and Artha Select Fund. With a global investment footprint and a fast-paced operational rhythm, our workplace is an extension of our values: disciplined, detail-obsessed, and...
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Front Desk
6 days ago
Mumbai, India Artha Group Full timeAbout Artha Group Artha Group is a high-performance investment house managing over ₹1,250 crores across multiple fund platforms—including Artha Venture Fund, Artha Continuum Fund, and Artha Select Fund. With a global investment footprint and a fast-paced operational rhythm, our workplace is an extension of our values: disciplined, detail-obsessed, and...
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Front Office
1 week ago
Mumbai, India BePlaced Full timeMin. Experience of 2 yrs. in Hospitality sectoror Architectural products showrooms. (Salary : 1.80 - 3Lakhs/Annum) - Assisting the office manager in administering front office functions and supervising staff on a daily basis. - Front office area includes Door areas, switchboard, guest services and upkeep of the entire showroom before and after the guests...
