Retail Store Manager

3 weeks ago

Mohali, India Kiwi Kisan Window Full time

Job Description: Store Manager - KIWI Kisan Window

Job Title: Store Manager
Location: Nirvana Courtyard, Sector-50 Gurugram
Job Type: Full-Time
Experience: 2-5 years of retail/store management experience

About KIWI Kisan Window

KIWI Kisan Window is a trusted brand known for offering organic, sustainable, and eco-friendly products to customers who prioritize health and environmental responsibility. As a Store Manager, you will lead operations to ensure smooth functioning of the store, exceptional customer service, and an inviting shopping experience.

Key Responsibilities:

  • Store Operations:
  • Oversee the day-to-day operations, ensuring the store runs smoothly and efficiently.
  • Manage inventory levels, replenishments, stock rotation, and wastage control.
  • Ensure proper maintenance and cleanliness of the store.
  • Sales & Revenue Management:
  • Achieve sales targets by monitoring and enhancing the store's performance.
  • Implement sales strategies and in-store promotions to drive customer engagement.
  • Analyze store performance metrics and take corrective actions when necessary.
  • Customer Service:
  • Provide an excellent customer experience by ensuring that staff are well-trained and focused on delivering high-quality service.
  • Handle customer complaints and resolve issues to maintain customer satisfaction.
  • Team Management:
  • Lead, train, and motivate store staff to achieve individual and team targets.
  • Prepare duty rosters, manage staff schedules, and assign tasks.
  • Conduct regular performance reviews and provide feedback for growth and development.
  • Inventory Management:
  • Manage stock levels, conduct inventory audits, and ensure product availability.
  • Coordinate with the supply chain to ensure timely replenishment of products.
  • Visual Merchandising:
  • Ensure that the store is visually appealing and products are displayed effectively.
  • Implement seasonal and promotional changes in alignment with brand guidelines.
  • Compliance & Safety:
  • Ensure compliance with company policies, health, and safety regulations.
  • Maintain records for sales, staff, and inventory according to company protocols.
  • Reporting:
  • Submit daily, weekly, and monthly sales reports to management.
  • Monitor key performance indicators (KPIs) and share insights for improvement.

Key Skills:

  • Leadership and team management skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Sales-driven and customer-focused mindset
  • Knowledge of inventory management and POS systems
  • Ability to multitask and handle high-pressure situations

Qualifications:

  • Bachelor's degree in Business, Retail Management, or a related field (preferred)
  • 2-5 years of experience in retail or store management, preferably in organic or health products
  • Proficiency in MS Office and retail management software
  • Strong knowledge of organic or sustainable products is a plus

Job Type: Permanent

Pay: ₹20, ₹28,000.00 per month

Experience:

  • FMCG or Food Chain Industry: 1 year (Preferred)
  • Retail Store Management: 2 years (Required)

Work Location: In person

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