Implementation Engineer

3 weeks ago

Hyderabad, India Shivam Medisoft Services Pvt. Ltd. Full time

Job Title: Implementation Executive

Company: Shivam Medisoft Services (HMS Company)

Location: PAN India (Candidate should be flexible to travel to any location)

Experience: 0–2 years (Freshers can apply)

Employment Type: Full-Time

Working Days: Monday to Saturday | Day Shift | Sunday Off

Language Requirement: Hindi language is mandatory

CTC:

₹10,000 per month for the first 2 months (training period)

₹15,000 per month from the 3rd month onwards (till completion of 1 year)

About the Company:

Shivam Medisoft Services is a leading provider of Hospital Management Software (HMS), offering innovative digital healthcare solutions across India. Our mission is to simplify healthcare operations through seamless software implementation and support.

Job Role: Implementation Executive

This is a customer support-oriented role, not related to software development or coding. As an Implementation Executive, you will be the face of the company at client sites, helping hospitals and healthcare facilities adopt and run our software smoothly.

Key Responsibilities:

Travel to client locations across India for software implementation and training

Provide on-site and remote support for product setup and usage

Act as the first line of contact for any software-related concerns or issues

Educate clients on product features, usability, and updates

Handle customer queries with patience and professionalism

Coordinate with internal technical and support teams for issue resolution

Maintain proper documentation of client interactions and feedback

Ensure successful go-live and smooth client onboarding

Requirements:

Good communication and interpersonal skills

Fluency in Hindi is mandatory

Willingness to travel frequently (PAN India)

Basic understanding of software usage and customer service

Ability to understand client concerns and respond accordingly

Problem-solving mindset and learning attitude

Preferably from a technical or healthcare background, but not mandatory

What You'll Gain:

Full exposure to software implementation and customer handling

Real-time experience in product troubleshooting and client communication

A strong foundation for a future career in customer success, product support, or tech operations

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