Key Account Manager – Warehouse

3 days ago

Chennai, India Uniworld Logistics Private Limited Full time

Job Summary:

We are seeking a highly motivated and experienced Key Account Manager to oversee and manage strategic client relationships within our warehouse facility. The ideal candidate will have 5 – 6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations. You will act as the primary point of contact for high-value clients, ensuring service excellence, retention, and account growth.

Key Responsibilities:

Client Relationship Management:

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure high levels of customer satisfaction through excellent service delivery.

Account Management:

  • Develop a deep understanding of each client's warehousing and logistics needs.
  • Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met.
  • Prepare regular reports on account status, service metrics, and performance.

Operational Coordination:

  • Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations.
  • Coordinate and resolve any issues or service failures promptly and professionally.

Business Development & Growth:

  • Identify opportunities to grow business within existing accounts.
  • Propose customized warehousing solutions to enhance client satisfaction and increase revenue.

Commercial & Contract Management:

  • Assist in contract negotiations and renewals.
  • Ensure billing, invoicing, and credit terms are in line with company policies and client agreements.

Reporting & Documentation:

  • Maintain accurate records of client interactions, transactions, and issues.
  • Provide monthly/quarterly business reviews and reports to clients and internal stakeholders.

Key Requirements:

  • Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.
  • 5 – 6 years of experience in key account management within the warehousing, 3PL, or logistics industry.
  • Proven track record of managing high-value accounts and achieving client satisfaction.
  • Strong understanding of warehouse operations, inventory management, and logistics processes.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus.
  • Strong analytical and problem-solving abilities.

Preferred Skills:

  • Experience in handling FMCG, e-commerce, or retail sector clients.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Strong business acumen and attention to detail

Job Types: Full-time, Permanent

Pay: ₹600, ₹720,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current CTC
  • Expected CTC
  • Notice Period (if any)

Education:

  • Bachelor's (Preferred)

Experience:

  • Accounting: 5 years (Preferred)

Location:

  • Chennai, Tamil Nadu (Preferred)

Work Location: In person

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