Senior Analyst-Hardware Asset Management

Role Title: Senior Analyst-Hardware Asset Management Organization Overview Société Générale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy. Set up in 2000, Société Générale Global Solution Centre (SG GSC), a 100% owned subsidiary of Société Générale has over 12,000 employees across its Bangalore and Chennai facilities in India. The subsidiary is focused on Application Development and Maintenance, Infrastructure Management, Business Process Management and Knowledge Process Management, to Société Générale’s business lines across the world with focus on an outcome-based business approach. We are an employee focused organization; known for the extensive opportunities we provide for career progression and development. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Website Job Summary The role is to ensure process adherence among business lines on hardware asset life cycle management. Resource should have commanding understanding on Hardware Asset lifecycle Management process, which will intern to be utilized to study the existing process and recommend improvement areas. Role demands high level of people connect, execution capability, Analytical thinking, Maturity & people management skill. Effective planning of activities & tracking every milestone is critical. Should liase with cross functional team to ensure timely action & process adherence. Lead & Own the KPIs, tracking & reporting to various forums. Understanding the organizational and business context, evaluating process, identifying improvement area, getting team aligned to execute the improvement plan & monitor result is important. Will be responsible to give alert to the top management if there is a risk or challenge, which need organization support. Responsibilities Responsible for Studying existing process, identify improvement areas, finalize best feasible solution, execute the solution within the set time frame, measure & control. Create measurement criteria, set frequency, share adherence level on agreed period. Get RCA on SLA missed cases with action plan to address the challenge in next measurement cycle. Timely Monitoring, tracking and reporting identified KPI's. Participate on governance calls and strive to achieves the agreed SLA (Service Level Agreement). Responsible for internal process audit, addressing queries Responsible for maintaining consistent quality and ensuring error free process. Capture all errors, perform root cause analysis & submit CAPA (corrective action, preventive action) Ensure all process documents are up to date. Ensure all reports and trackers are updated daily. Perform daily /weekly/monthly controls defined. Participate in regular team connect to ensure alignment to the objectives agreed. Ensures all escalations are dealt on time with proper root cause & action plan discussed with key stakeholders. Conduct regular reviews with counterparts to discuss operational issues, challenges, enhancements etc. Keep a keen observation on potential saving and cost avoidance opportunities. Improve efficiency through automation & simplification. Identify Process Improvement projects, present to stakeholders and obtain approval. Be a good team player, play key role in ensuring process awareness among team. Provide support and backup to the team members wherever needed. Profile Required Bachelor’s degree with minimum 6 years of experience in IT Hardware Asset life cycle Management. Preferably in IT / Banking sector. In-depth understanding on Hardware Asset Life cycle, hands on experience in managing each phase, understanding on key challenges and solutions in each stage. Experienced in process improvement missions (MQ/ KAIZEN,SIX Sigma, Agile etc). Very good In process documentation, presentation, feedback collection, review & update Why Join Us We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”. Business Insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.