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Circle CE Head

1 month ago

Gurugram, India Airtel Business Full time

CIRCLE CE HEAD

GURUGRAM, INDIA


We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’.


Function: Customer Experience

Reporting To: Business Head

Job Level: AVP


Purpose of the Job


Role is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.


Key Deliverables

• To Ensure 100% service level adherence to business processes

• To enhance the Revenue enhancement -Churn Control and Up-sell (Data and Voice)

• Managing Fault Rate and SLA

• To increase Collection Efficiency : 0-60 days (data and Voice)

• Bad Debts Reduction

• IR Delivery vs. Target

• Drive virtualization through PFH, Self-care and Paperless bill media.


Skills Required

• Experience in Project Management + Collections

• Partner Management

• Team Management


Educational Qualifications

• Full Time graduate, preferably MBA/ PGDM


Work Experience

15+ Years of experience in telecom(Preferred)