IT Project Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Project Manager

So what does an IT Project Manager do at TaskUs?
 

He/She leads and drives activities associated with global, cross-functional technical project execution. Responsible for project discovery, stakeholder and sponsor identification and relationship management, definition of high-quality WBS, adequate resource allocation, and budget structure and performance. Assigns and monitors work of technical personnel across matrix teams, ensuring that project steps are in alignment with business objectives, on-time and within budget. Monitors reliability and any internal issues that appear as a result of the project. Selects, develops, and evaluates personnel to ensure a high-reliability in project operating model, efficient execution of change projects, and effective transition to operational services owners. The responsibilities of this role include:

Manages projects with a span of influence that typically require working within a single business segment, or possibly two business segments, and/or across a few corporate shared service resources, such as Software Development, Information Security, IT Operations, Systems and Networking. Manages projects that typically require making simple to moderately complex customizations to standard processes and plans, and creates and manages project plans that may or may not include standard templates Manages project plans in which the solution or product, for the most part, exists but there is a need for a simple to moderately complex modification to meet the business requirement Manages and monitors time, scope and cost for the project based on the identified requirements. Identifies issues and may need some guidance with anticipating issues that need escalation; points of escalation are within the leadership team or with more experienced Project Managers Collaborates, negotiates, and manages issues to resolution. Conducts conflict management with internal and/or external stakeholders as requirements are identified, delivery issues arise, and scope changes are requested, etc. Gathers project sizing information from appropriate teams, and ensures all projects are properly and accurately estimated and timely billed Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Exercising creativity to draft original documents, imagery, or work products within established guidelines.

Duties & Responsibilities

Develops and executes project/program plans for medium- to large-sized projects/programs within a specific domain which include schedule and resource forecasting, stakeholder identification, method and frequency of communication, scope, and prioritization. Creates and promotes project vision and objectives within the project team, ensures project/program objectives are met, presents project vision to management, and gains buy-in from stakeholders. Identifies resources to ensure the alignment of team member skills and strengths with project demands, creates project teams, secures resources, schedules task assignments for medium- to large-sized projects/programs by following project management best practices, and recommends process improvements. Communicates directly with stakeholders to establish needs and goals, and executes communication/change management plans for project team, stakeholders, management, and executives. Manages project performance (e.g., on time, on budget, within scope, and with quality) for projects/programs of medium to large size or complexity. Supports the compliance of project plans by following best practices and procedures. Collaborates with key stakeholders and project sponsors to develop project goals, set the prioritization of deliverables, discuss involvement of business processes (e.g., project change management, communication) and facilitate decisions necessary for project delivery. Ensures and facilitates collaboration with diverse project stakeholders throughout the project by using appropriate tools. Supports the compliance of project plans by following best practices and procedures.

Qualifications

Minimum 5 years of experience Strong, articulate communication skills knowing the right level of technical detail to include for various audiences (i.e., executive, technical, etc.) Strong working knowledge of application development, cloud, DevOps, and infrastructure services Knowledge of project management techniques and tools  Proven experience in strategic planning Project Management Professional certification required
 

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

---