SAP Customer Service
2 days ago
Role-SAP Customer ServiceMin years of experience-8+ YearsRelevant SAP exp-5years+Min qualification -Bachelors or masters DegreePreference SAP Modules-SAP CSJob Location-ChennaiIndustry-ManufacturingShift-Day Shift(flexible as per business needs)Mode of work-OfficeDays-5days Working
Responsibilities-
Work with clients to understand their business requirements and design and implement solutions that meet those requirementsPerform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirementsExcellent configuration experience in Design, customize, configure and testing within CS ModuleAbility to interact with business in workshops to unlock issues or design new developments.Strong SAP technical, configuration, and business area knowledge in CS moduleExtensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customerExtensive knowledge of replacement processing including scrap and refurbishment processingEquipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognitionExtensive knowledge of Service work orders and integration throughout repairs processKnowledge of service labor posting and integration with time keeping systemKnowledge of material issues and postingsTranslate user's requests into application system solutionsResolve business issues by working with various groups within the companyRedesign procedures to suggested best business practices in concert with sap functionalityWe are also looking for people with integration capabilities and cross modular capabilities in SAP SD and MM/LE.Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.
Soft Skills (List the soft skills required to do the job in question)
Strong interpersonal and communication skills with ability to communicate effectively.Must have good time management skills.Ability to work as part of team, inter dependent as well as independently and submit deliverables on time and in excellent quality.Must take ownership of an assigned task and see it through to completionMust be self-motivated and open to learnFlexibility to take up different tasks in the team
Must have skills
In depth understanding on
Customer Services, Sales & Distribution Process, Plant Maintenance, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).Strong understanding & experience in Integration of
CS
and
SD
with Material Management ( MM ), Logistics Execution ( LE ) & Financial Accounting ( FI ) modules.In depth understanding of SAP enterprise data and interface concept and management.
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