Carrier Commercial Refrigeration | SAP COE Customer Service | delhi
1 week ago
Role: SAP COE Customer Service
Location: Bengaluru, Karnataka, India
Contract type: Full time
Introduction to Role:
The SAP CS Consultant will take charge of the Customer Service (CS) module implementation in an S4 HANA migration. They will be responsible for defining the global service processes, configuring the SAP CS module, and ensuring its integration into the Business Process Master List (BPML). This includes collaboration with process owners and managing the rollout of the global template to multiple entities within a large multinational corporation.
Responsibilities
Business Process analysis and Mapping
Collaborate with business process owners to gather customer service (CS) requirements and map them into BPML.
Global Process Template
Lead the design and development of a global SAP CO template, ensuring compliance with corporate standards.
Configuration & Customization
Perform and oversee configurations in CS (Service Order Management, Warranty Management, Customer Interaction Centre, and others).
Collaboration with Development
Work with development teams to define functional specifications and review technical designs.
Project Leadership
Manage timelines, deliverables, and stakeholder communication during the template rollout phases.
Testing & Quality Assurance
Create test plans (Unit, Integration, UAT) and ensure consistency across entities.
Data Migration & Cutover
Lead migration of controlling data from ECC6 to S4 HANA, ensuring data accuracy and integrity.
Training & Support
Develop end-user training materials and provide post-go-live support.
Continuous Improvement
Propose improvements using S4 HANA functionalities to optimize business processes.
Qualifications
Educational Background
Bachelor’s or master’s in finance, Accounting, or IT. SAP CS Certification preferred.
Experience
Deep knowledge of SAP CS sub-modules (Service Orders, Warranty Claims, Repairs, Field Service Management).
Technical Skills
Deep knowledge of SAP CO (Cost Element Accounting, Cost Centre Accounting, Activity-Based Costing, etc.) and integration with FI, SD, MM, and S4 HANA Finance.
Integration Skills
Deep understanding of integration points with SD, CRM (Salesforce) , and logistics modules.
Project Management
Experience managing large-scale SAP projects, with Agile or Waterfall methodologies.
Communication Skills
Strong interpersonal skills, capable of communicating complex technical details to business stakeholders.
Problem-Solving
Demonstrated ability to analyse business needs and implement solutions effectively.
SAP S4 HANA Customer service
Experience with S4 HANA CS capabilities, including improved analytics, service management dashboards, and Fiori apps.
Integration with CRM/CS
Proven experience in integrating SAP CS with CRM systems (especially Salesforce) for customer engagement optimization.
Warranty Management
In-depth knowledge of warranty processes, claims handling, and associated reporting in SAP CS.
Reporting and Analytics
Experience with S4 HANA reporting tools and analytics relevant to customer service processes.
SAP Tools
Proficiency with SAP Solution Manager, Fiori, and related SAP tools.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Our Commitment to You
At Carrier Commercial Refrigeration, our employees' expertise, creativity, and passion drive us. We cultivate a workplace that attracts top talent, fosters teamwork, and fuels innovation. Diversity and inclusion are at our core, ensuring everyone feels they belong.
We offer enriching careers and value your feedback, always striving for improvement.
Join us and make a difference.
Carrier Commercial Refrigeration is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
Apply Now
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