Client Data Manager II

1 week ago

india JPMorgan Chase & Co. Full time

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job summary

As a Client Data Manager II within our Compliance Team, you will primarily ensure all client KYC records adhere to regulatory standards. Your role will be crucial in promoting high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You will play a key role in managing and improving our team's operations, providing excellent customer service, resolving inquiries and escalations, and proactively improving our processes.

Responsibilities

Understand and implement KYC standards, guidelines, policies and procedures Collect and verify confidential client data via publicly available and internal sources Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD)  Compare and contrast differences within KYC records , highlight and escalate any discrepancies  Face off to Compliance , Screening, DDR and AAR team to resolve KYC exceptions and obtain approvals where necessary Engage with multiple stakeholders including Middle office, On –shore makers to track exceptions and KYC completion Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Effectively address any issues that might be escalated by either internal or external customers Identify special training needs that may benefit team members to increase team efficiency and quality Drive Process improvements and implement process changes as necessary Identify root causes, understand connections and implications and evaluate alternatives

Required qualifications, capabilities and skills

Bachelor’s Degree and/or Graduate Degree 12 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC  Experience with leading a new team with limited Subject Matter Expertise  Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Excellent interpersonal skills necessary to work effectively with colleagues and senior management  Strong relationship building skills to influence/negotiate desired outcomes Experience with the build out and execution of a new team or procedures Ability to identify risks and issues and successfully navigate through to completion Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint Self-reliance and willingness to "own" problems and creatively find solutions Develop and lead a team that is responsive to dynamic organizational and operational changes

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