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Operations Support Manager

2 months ago

Delhi, India Indus Towers Limited Full time
MIS ManagementEnsuring timely circulations of daily/weekly/monthly reports and dashboard to internal and external customersProvide proactive inputs to the circle O & M team to prevent site outages and maintained uptimeHighlighting High Risk sites to the field team based on the alarm trendAdhoc reports/Analysis and ReportingSLA CN/DNDSS and Other Tools for Reporting enhancementsReduction of manual reports & Preparing management Presentations (Internal /external customers)

Database Management

Responsible for database accuracy (Technician/on role manpower /Other geographical info etc.)Supporting the team on new sites/technology updateConsolidating all requirements in standard format.Regular updation of Data in ISQ

Audit & Compliance

Understanding of current policies and standards and track any changes in these documentsInternal audit of partnersIsolation of wrong practicesPreparing audit observations reportIdentifying Training needs and imparting Training on new technology /processFollow up with circle teams for closure of audit observationsRegular feedback of applications Performance from field and ensuring the corrections.Circle usage compliance of all reports /dashboards

Performance Reporting

Generation of daily, Weekly and monthly online and offline reportsGeneration of management dashboardsCalculation and verification of PLI for O&M team and communicate to stakeholdersMonthly outage reco. validation and highlight deviations to Circles (No mismatch raised by Customer, Energy, Estate and Finance Team)Uptime Validation (Validation basis System RCA, IUTR and CM TT along with FMS and Estate )

Competence DevelopmentEnsuring ITTA module 0 training to all engineersIncrease the technical capabilities of all engineers through various Knowledge SessionsRegular Review the performance of the team and support them for 100% quality output and productivity

Internal interactions:

All circle O&M Team, Operations Manager, Peers , and Employees in Corporate Office (Operations especially) & Corporate IT Team

External interactions: Customers (OpCo), Application Partners, Corporate IT Applications Partners

Minimum Educational Qualifications to perform this job:

Professional Graduate or Masters degree i.e. MCA/BCA/B

Knowledge Required:'Knowledge of MS office, MIS tools ,telecom knowledge(Active+Passive) upto some extent ,Data base concept, CodingContract Understanding and Its Execution

Skills / Competencies:Basics of Project Management.Good leadership skillsGood communication skills to interact with vendors and stakeholdersCustomer Management

Relevant Experience (Functions, roles, duration):

Minimum 8-12 years’ experience in IT/Telecom/ISPShould have worked on NOC tools/techniques i.e. Fault Management and Trouble Ticketing toolsWorking knowledge of IT infrastructure upto some extent