Netflix Customer Support with German

3 weeks ago


india Smart-Recruitments Full time
Job Description

Company:

Our client is a world’s leading outsourcing company providing services related to customer/technical support and content moderation. They create inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project:  You will be working for Netflix, a subscription-based streaming service that allows our members to watch TV shows and movies on an internet-connected device.

Your Responsibilities:

  • Respond to customer inquiries
  • Troubleshoot and resolve streaming issues
  • Provide information on subscription plans
  • Assist with account management and billing
  • Escalate complex or unresolved issues to higher-level support teams
  • Stay up-to-date with new features and content
  • Follow strict guidelines for data protection and customer privacy.

What you will need:

  • Fluent level of German language (at least C1)
  • Good level of English language (at least B2)
  • Communication skills

What you will gain:

  • Standard salary of 1300€ gross x 14 months
  • 10% of the base salary as a Performance Bonus per month – for results from work and meeting expectations
  • Up to 120€ Restaurants Ticket bonus
  • Paid holidays at higher rates according to Greek law
  • Health insurance coverage for both public and private sectors
  • Fully remote work system, with the option to work from anywhere in Greece
  • All of the work equipment is sent to you by the employer before your first day
  • Full-time, fixed-term Greek contract with the possibility of converting to a permanent contract after expiration

Amazing relocation support for those wanting to relocate to Greece:

  • Paid flight ticket
  • Airport taxi
  • 4 weeks free hotel stay
  • Assistance with finding an apartment



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