Assistant Manager

2 weeks ago


Allahabad, Uttar Pradesh, India WNS Full time

Key Responsibilities:

Delivering NHT training

Training Content creation

Work roster- agents + training

Identifying training and development needs within a business through TNI

Client ID management

Support trainers in conducting the training

Prepare and maintain various process/Training related documents

Liaising with the client to understand training needs

Run TNI based intervention- track pre & post score improvement

Managing On-job-training connects- publishing performance reports- 30-60-90Working with CMT team (content Management team) to create process simplified E-learning modules

Process based TNI refreshers

Maintaining training reports

Digitalization of Transition Delivery- supporting content development team with designing learning modules on Epiplex-500Client ID management

Ensuring Knowledge Sustenance in BAU by driving monthly KC through PKT, Self-learning modules, reporting compliance etc.

On job training management, analyzing, evaluating and publishing on-job-training performance

Qualifications

Graduation/Under graduation

should be ok with Rotational shifts and WFO

Min 5 years experience in Airline/Travel Process Training

GDS experience is must


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