Front Office Supervisor

14 hours ago


Kakinada, India Svenska Design Hotels Full time

Position: Front Office Executive/ Senior Associate/ Supervisor/ Duty ManagerCompany: Svenska Design Hotels, a European chain of boutique hotels from SwedenLocation: 5-star Luxury Hotel in Kakinada, Andhra PradeshSalary: Rs. 2.40 to Rs. 3.60 lakhs per annumQualifications: Undergraduate degree/ diploma in hotel managementExperience: Min. 5 years front office experience in hotels essentialLanguage Skills: Proficiency in English (essential) and Telugu (desirable)Responsibilities:Guest Engagement: Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.Team Leadership: Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.Operational Excellence: Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.Communication: Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.Hospitality Expertise: Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.Revenue Optimisation: Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.Training and Development: Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.Apply to with your resume and current/ expected compensation



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