Project Coordinator

2 weeks ago


jaipur, India Techno Softwares Full time
JobOverview:As a Business Analystspecializing in Post Sales you will play a crucial role inanalyzing and improving the effectiveness of our postsalesprocesses. Your primary responsibility will be to assess andoptimize the various stages of the postsales lifecycle ensuringcustomer satisfaction and identifying areas for operationalenhancement. The ideal candidate will possess a strong analyticalmindset excellent communication skills and a keen understanding ofpostsales dynamics.KeyResponsibilities:
  • PostSalesProcessAnalysis:
  • Evaluateand analyze the existing postsales processes to identifybottlenecks inefficiencies and opportunities forimprovement.
  • Collaborate with crossfunctionalteams to gather data and insights related to postsalesactivities.
  • CustomerSatisfactionEnhancement:
  • Monitorand assess customer satisfaction metrics related to postsalesinteractions.
  • Develop strategies to enhancecustomer satisfaction and loyalty through postsalesservices.
  • DataAnalysis andReporting:
  • Utilizedata analytics tools to extract meaningful insights from postsalesdata.
  • Prepare and present reports to managementhighlighting key performance indicators and areas forimprovement.
  • ProcessOptimization:
  • Recommendand implement process improvements to streamline postsalesworkflows.
  • Work closely with relevant teams toensure seamless integration of optimizedprocesses.
  • StakeholderCollaboration:
  • Collaboratewith sales customer support and product teams to understand theendtoend customer journey.
  • Foster strongcommunication channels to address postsales challenges andopportunities.
  • DocumentationandTraining:
  • Documentupdated postsales processes and procedures for reference andtraining purposes.
  • Provide training and supportto internal teams on new and optimized postsalesworkflows.
  • TechnologyIntegration:
  • Exploreand recommend technology solutions to enhance postsalesoperations.
  • Collaborate with IT teams for theimplementation of relevant tools andsystems.
Qualifications:
  • Bachelorsdegree in Business Management or a relatedfield.
  • 1 to 3 years of experience in a businessanalyst role with a focus on postsalesprocesses.
  • Strong analytical and problemsolvingskills.
  • Excellent communication andinterpersonal skills.
  • Proficiency in dataanalysis tools and Microsoft Officesuite.
  • Familiarity with customer relationshipmanagement (CRM) systems is aplus.

projectcoordination,documentation,businessadministration



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